Brittany Monger
Summary
Detail-oriented and driven professional offering exceptional leadership, operational and training abilities. Ability to handle multiple projects simultaneously with a high degree of accuracy. Maintains superb standards for customer service, productivity and compliance. Highly motivated team player with strong interpersonal skills.
Overview
20
20
years of professional experience
7
7
years of post-secondary education
Work History
Operations Management Supervisor
UPS
09.2023 - 04.2024
- Supervised daily activities of drivers and package handlers to ensure assigned duties and tasks are completed safely and in a timely fashion.
- Maintained high standards for account productivity, accuracy, customer service, organization, communication, cooperation, and safety.
- Provided innovative and effective leadership and cultivated a functional working relationship with all levels of personnel throughout the organization.
- Utilized advanced GPS systems effectively for efficient route planning and minimizing travel time between stops.
- Collaborated with team members to meet and exceed performance goals consistently.
Mortgage Loan Originator
Mortgage Investors Group
04.2022 - 06.2023
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Scheduled meetings and appointments and maintained well-organized master calendar.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Cultivated productive relationships with clients, realtors and title/escrow officers to increase profits and expand customer base.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
Director of Operations and Marketing
The UPS Store
09.2004 - 04.2022
- Defined, implemented, and revised operational policies and guidelines.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Developed and implemented successful marketing strategies to increase brand visibility and sales performance.
- Represented companies and brands at conventions and trade shows to promote products and services.
Education
Associate of Science -
Roane State Community College
Harriman, TN 09.2005 - 05.2009
High School Diploma -
Lenoir City High School
Lenoir City, TN 08.2001 - 05.2005
Skills
Interpersonal Communication
Microsoft Office Suite
Operations Management
Customer Service
Organization & Time Management
Community Involvement
- Chamber of Commerce Ambassador - Business networking in Loudon County and surrounding areas.
- Young Professionals of Loudon County Member - Economic and community development.
- The Lost Sheep Ministry Volunteer - Prepare and serve meals as part of the homeless outreach ministry.
- Cordova HOA Secretary - Keep and maintain all board meeting records.
References
- References available upon request.
Timeline
Operations Management Supervisor
UPS
09.2023 - 04.2024
Mortgage Loan Originator
Mortgage Investors Group
04.2022 - 06.2023
Associate of Science -
Roane State Community College
09.2005 - 05.2009
Director of Operations and Marketing
The UPS Store
09.2004 - 04.2022
High School Diploma -
Lenoir City High School
08.2001 - 05.2005