Brittany Moore
Marrero,LA
Summary
Professional hospitality leader with significant experience in managing high-energy bar environments. Proven ability to enhance guest satisfaction, streamline operations, and drive revenue growth. Strong focus on team collaboration and delivering consistent results, adapting seamlessly to evolving needs. Expertise in inventory management, staff training, and creating inviting atmosphere. Reliable and goal-oriented, ensuring operations run smoothly and efficiently.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Bar Manager
Mondays Nola
New Orleans, LA
04.2024 - Current
- Oversaw daily bar operations, ensuring compliance with health and safety regulations.
- Developed and implemented beverage menus, enhancing guest experience and driving sales.
- Trained and mentored staff on mixology techniques and customer service standards.
- Managed inventory control processes, reducing waste through efficient stock management.
- Led team meetings focused on performance goals, fostering a collaborative work environment.
- Closed out cash register and prepared cashier report at close of business.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
Driver
UPS
Harvey, LA
11.2021 - 04.2024
- Executed safe operation of delivery vehicles while adhering to established routes.
- Executed loading, unloading, sorting, and organizing of packages to optimize routing efficiency.
- Greet customers, provide updates, address concerns, and maintain a positive experience.
- Perform daily vehicle inspections (oil, tires, brakes) and report issues.
Inside Sales Representative
Carpenter & Paterson
01.2019 - 03.2020
- Ability to operate forklift
- Processing, packing and shipping orders accurately
- Received incoming calls from outside customers to provide quotes and sales orders
- Communicated directly with customers to ensure they received products and are satisfied with services.
Assistant Store Manager and Acting Store Manager
Walgreens
Harvey, LA
04.2016 - 11.2018
- Took the store from the bottom 5 in area to the top 20 in customer service and engagement. I have recently been transferred from the tier 1 location to a tier 3 acting as Store Manager.
- Assist senior management with the operation, including assisting lead associates through the execution of company action plans/objectives to drive sales, be profitable and provide a superior customer and associate experience.
- Enforce policies and procedures to ensure excellent customer service is provided and to maximize the P&L performance of the store; Assist Pharmacy Manager on achieving company initiatives such as immunizations, increasing script volume and company events.
- Hire, train and develop team members, as well as prepare and deliver Record of Discussions; Create action plans on areas of improvement and ensure compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
- Maintain inventory within OSA procedure, work with vendors to increase sales, coach team members to properly resolve customer issues and attend town hall meetings and community events to promote health and wellness.
- Perform GROW for performance on employees that are lacking in competencies and enhance performance with GROW for engagement.
- Assist with bookkeeping activities, including cash report, cash counts, ledgers, and bill payment as necessary or as requested.
Shift Lead
Walgreens
10.2014 - 04.2016
- Responsible for opening and closing of store.
- Coach team members to work with warehouse and vendor ordering process as orders are created, reviewed and received; Accountable for registering all related sales on assigned cash register, including records of scanning errors, price verifications, items not on file, price modifications, and voids.
- Support management with reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package). Contribute to evaluating and developing promotional, seasonal, super structures, and sale merchandise displays.
- Maintain accurate inventory count, on-hand quantities of basic departments, stockroom, and overstock locations.
- Guarantee the Outdate program is followed; Liable for basic department pricing, daily price changes, ensures proper signage to support accurate pricing of products. Confirm any additional price tasks related to local regulations and/or regulatory compliance programs are completed accurately and within the required time frame.
- Assists with exterior and interior maintenance to ensure clean, neat, orderly store condition and appearance, including requesting store or system repairs.
- Support in separation of food items (e.g., raw foods from pre-cooked) and product placement by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation: first in, first out.
Property Manager
Shadowlake Management
12.2012 - 10.2014
- Establish rental rates by surveying local rentals; calculate overhead costs, depreciation, taxes, and profit goals.
- Attracts tenants by advertising vacancies; obtaining referrals from current tenants; explaining advantages of location and services; showing units.
- Accomplish financial objectives by negotiating leases, collecting security deposits and rents; paying bills; forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action.
- Maintain property by investigating and resolving tenant complaints; enforcing rules of occupancy; inspecting vacant units and complete repairs, plan renovations and contracts with landscaping; Maintain systems by contracting for maintenance services and supervising repairs.
- Secure property by contracting with security patrol service, installing and maintaining security devices, establish and enforce precautionary policies and procedures; respond to emergencies.
- Enforce occupancy policies and procedures by confronting violators; Prepare reports by collecting, analyzing, and summarizing data and trends.
- Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
- Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
Assistant Manager
Shadowlake Management
08.2009 - 12.2012
- Maintain accurate resident records. Posts daily rents, deposits, and application fees received by residents in computer when requested
- Greet prospective residents; determine their needs and preferences; and present the property, outlining features and benefits
- Answer and provide customer service to incoming calls from the public which includes prospective new residents, current residents, vendor/suppliers, etc.
- Conduct daily inspections of models and 'market-ready' vacancies to ensure cleanliness
- Initiate and completes guest information (i.e., required forms, cards on prospects, thank you notes, follow-ups)
- Launched leasing applications, assists with application verification, and notifies prospective residents of results
- Complete all lease paperwork, including related addendums; accepts rents and deposits
- Maintain awareness of local market conditions and trends. Contribute ideas to Property Manager for marketing property and improving resident satisfaction.
- Physically inspects property when on grounds, picks up litter, and reports any service needs to maintenance staff.
- Assist Property Manager with preparation of daily and weekly reports, resident communications, move-out inventory, market surveys, etc.)
- Inspect move-outs and vacancies
- Perform routine general office duties (ordering office supplies, filing, typing, etc.)
- Maintain positive customer relations/service attitude
- In the Property Manager's absence, the incumbent assumes responsibility and accountability for managing the administrative, financial, personnel, maintenance, and leasing aspects of assigned properties. This includes, but is not limited to, performing the following functions, in addition to his/her regular duties: approves all applications and credit reports in connection with leases, employee leave requests, and time sheets; schedules vendors; conducts final inspection of vacancies; verifies payments and all generated reports for correctness and accuracy
Leasing Agent
Shadowlake Management
02.2009 - 08.2009
- Present properties and provided amenities in a positive light to prospective tenants
- Act as a landlord for property owners and help them navigate the property market
- Advertise available properties using a variety of media and promoting materials
- Determine the needs, living standards and economic viability of prospect customers
- Confirm rental application data and personal references
- Stay knowledgeable of the property market status
- Provide information on all aspects of properties (expansion, zoning, crime etc)
- Negotiate leasing terms and conditions and close deals
- Ensure proper maintenance and inspect properties periodically
Education
High school diploma - undefined
John Ehret High School
01.2007
Skills
- Shift scheduling management
- Performance goal setting
- Bar operations management
- Staff training and mentoring
- Customer service excellence
- Cash handling procedures
- Team leadership
- Cocktail development
- POS system proficiency
Certification
Twic, 2019-04-01, 2024-04-01
Assessments
- Accounting Skills: Bookkeeping, 2019-05-01, Highly Proficient
- Customer Focus & Orientation, 2019-11-01, Expert
- Sales: Influence & Negotiation, 2019-05-01, Highly Proficient
- Administrative Support, 2019-11-01, Highly Proficient
- Verbal Communication, 2019-11-01, Highly Proficient
- Customer Service Fit, 2019-11-01, Proficient
- Supervisory Skills: Directing Others, 2018-12-01, Highly Proficient
- Management & Leadership Skills: Impact & Influence, 2018-12-01, Proficient
Timeline
Bar Manager
Mondays Nola
04.2024 - Current
Driver
UPS
11.2021 - 04.2024
Inside Sales Representative
Carpenter & Paterson
01.2019 - 03.2020
Assistant Store Manager and Acting Store Manager
Walgreens
04.2016 - 11.2018
Shift Lead
Walgreens
10.2014 - 04.2016
Property Manager
Shadowlake Management
12.2012 - 10.2014
Assistant Manager
Shadowlake Management
08.2009 - 12.2012
Leasing Agent
Shadowlake Management
02.2009 - 08.2009
High school diploma - undefined
John Ehret High School