Brittany Moore DeLawder
Vancouver
Summary
Dynamic professional with over 8 years of experience in program analysis and team leadership. Highly skilled in coordinating cross-functional collaborations and managing large teams to achieve strategic goals. Committed to optimizing processes and fostering effective stakeholder engagement.
Overview
11
11
years of professional experience
Work History
Supervisory Program Analyst
Department of Veterans Affairs
Vancouver, WA
10.2017 - Current
- Supported efforts to rewrite existing federal agreements between VA and Indian Health Service (IHS) and sovereign Indigenous Tribes to enhance American Indian Alaska Native (AIAN) Veterans' access to healthcare.
- Developed and provided region-wide training as the Subject Matter Expert in AIAN VA claims processing.
- Maintain knowledge on federal statutes and executive orders that govern VA claims processing and interaction with stakeholders.
- Managed schedules of multiple members of management.
- Delegated work assignments to approximately 60 subordinates.
- Coordinated with other federal agencies and sovereign Indigenous Tribes to plan events and travel arrangements.
- Developed and analyzed comprehensive reports to evaluate program effectiveness and compliance with regulations.
- Collaborated with cross-functional teams to implement process improvements enhancing service delivery.
- Conducted detailed assessments of veteran services, ensuring alignment with strategic goals.
- Screen and appropriately route internal and external stakeholder inquiries, to include: phone calls and emails, complaints, and requests for information.
Transportation Security Officer
Transportation Security Administration, TSA
Portland, OR
10.2015 - 10.2017
- Acted in a supervisory capacity when my direct line was unavailable.
- Maintained schedules and delegated work assignments to peers as acting supervisor.
- Monitored passenger screening processes to ensure compliance with security regulations.
- Conducted thorough baggage inspections using advanced screening technology.
- Conducted calibration on screening equipment and escalated reporting on concerning data.
- Collaborated with law enforcement and emergency response teams during security incidents.
- Completed issue briefs after contraband items were discovered.
- Trained new officers on safety procedures and operational protocols.
Education
Bachelor of Science - Criminal Justice
Central State University
Wilberforce12-2022
Skills
- Reliability
- Strategic planning
- Business process improvement
- Risk assessments
- Proficient in Microsoft Office
- Excellent communication
- Data collection
- Client relationship management
- Time management
- Organizational skills
- Operational efficiency
- Stakeholder relations
Accomplishments
Recipient of the Director's Service Recognition Certificate, Special Service Recognition Award in December 2024 for commitment and contributions to collective VA goals.
Timeline
Supervisory Program Analyst
Department of Veterans Affairs
10.2017 - Current
Transportation Security Officer
Transportation Security Administration, TSA
10.2015 - 10.2017
Bachelor of Science - Criminal Justice
Central State University