Coy Barnett

• Supervise/Lead my team of 15 Program Support Assistants, ensuring all receive quality & timely technical training applicable to their position & comply with all Federal VA, VHA, & Revenue Operations mandated training requirements.
• The tasks I lead my team in are: Claims Matching(aka accounts payable/receivable), Bankruptcies, Deceased for Term, Aged Debt, Debt Collection Programs, Processing refunds to Veterans.
• Assign daily and weekly tasks to employees based on priorities, consideration of the difficulty and requirements of the assignments.
• Monthly Quality Reviews of each employee,
• Quarterly Performance Reviews for each employee to meet fully successful standards in the 5 Elements: Productivity, Quality & Performance, Personal Mastery, Customer Service, and Flexibility and Stewardship.
• Analyze and retrieve reports on weekly/daily used for planning workload, and measuring employees productivity.
• Maintain time and attendance on timecards for bi-weekly payroll for my team.
• Collaborated with cross-functional teams to enhance service delivery for veterans' programs.
• Identifies areas of inconsistencies or deficiencies and provides notification and recommendations for improvements to management.
• Find and implement ways to reduce/eliminate bottlenecks and barriers to production, promote team building, and improve business practices.
• Reviews, analyzes and makes recommendations for updates to Standard Operating Procedures(SOP), Business Processes, Job Aids and training materials.
• Ability to communicate effectively in interpersonal communication with management, staff and external customers.

• A Lead to 21 team members in Veteran Services.
• Managed, coordinated and distributed daily, weekly, monthly and quarterly workload and tasks to employees in accordance with established work flow.
• Reviewed Quality Reviews for 21 employees to then submit to supervisor to complete.
• Schedule and facilitate the training of team members and new employees in their assigned tasks.
• Processed medical claims for accuracy and compliance with federal regulations.
• Reviewed patient eligibility and benefits to determine reimbursement coverage.
• Utilized electronic health record systems to track and manage claims submissions.
• Consistently works with peers, external customers, other CPAC employees and supervisory staff in a courteous, tactful, and helpful manner. Ensures timely, thorough, professional, and technically accurate responses to all internal and external inquiries and communications made through a variety of contact management avenues.
• The ability to quickly adapt to change, handle multiple inputs and tasks simultaneously and accommodate new situations and realities.
• Take initiative in resolving problems expeditiously. Refers unresolved problems to the next higher supervisory level with recommendations for solutions.
• Accomplishments:

-Treasured Employee July 2023

-Treasured Employee August 2024 -2024

-Performance Mid-Year Review-Outstanding Rating-Achievement levels for all 5 Elements were designated as Exceptional.

-2023 Performance Year End Review-Outstanding Rating-Achievement levels for all 5 Elements were designated as Exceptional.

-2022 Performance Year End Review-Outstanding Rating-Achievement levels for all 5 Elements were designated as Exceptional.

-2021 Performance Year End Review-Outstanding Rating-Achievement levels for all 5 Elements were designated as Exceptional.

-Veteran Services Collaboration SME(Subject Matter Expert) Team Member-selected in 2021 and have been asked to continue to be a collaborative member each year until becoming a supervisor

• Executed data collection, analysis, and tracking from multiple systems to process adjustments and write-offs for veteran copayment accounts.
• Claims Matching- Perform account reconciliations for first party bills needing remedy action including first party copayment refunds for retroactive exemptions, credit balance refunds (pre-payments), first party bill balance adjustments due to receipt of corresponding third-party payments, audit reviews, and bill reconciliation actions related to retroactive copayment exemption decisions, and the detailed auditing and reporting of Veteran patient copayment accounts requests received from Veteran, stakeholder, and/or other external entities. Process and review refund vouchers on all sites.
• Provide assistance, guidance and problem solving techniques to co-workers/team members on their tasks when needed.
• Voucher Review- Auditing all of Veteran Services' refunds to ensure that they are accurate before going out to the veteran.
• Accomplishments:

-VA LEAN SIX SIGMA-YELLOW/BRONZE BELT CERTIFICATION 2020

- Facilitated Yellow Belt Project 2020 -Treasured Employee Award January 2020

-Treasured Employee Award April 2021

-June-July & September-October 2021 Selected to be a team member on the ARPA COGENT Comment Projects -August-September 2021 Selected to be a team member of the ARP Refund Project

-Treasured Employee Award September 2021 -100% Accuracy on all monthly reviews

- November 2021 selected to be on the Veteran Services SME Collaboration Team: To collaborate, verify, and update for standardization within our Student Guide Books.

-2021 Performance Rating: Outstanding-Achievement levels for all 5 elements are designated as Exceptional

-2022 Treasured Employee Award September 2022: "Coy consistently goes above and beyond. She was recently recognized by Benjamin Arnold from WFD @ Northeast CPAC, and Bernadette Colman(Training Specialist, West CPAC) They praised her for her "dedication, creativity, and resourcefulness to every aspect of our work". She is a valuable team member both here at CPCPAC and as part of the Veteran Services Collaboration Workgroup." VS Supervisor Peggy S. Wilson

-2022 Treasured Employee Award October 2022: "Coy has been serving as the only Refunds Reviewer for all refund input into VAPARS, handling hundreds of refunds each week. In addition to her assigned tasks, she takes the time to assist other technicians with any questions they may have. No matter the workload, she takes the time to provide detailed responses to every review she does. She is a true asset to the CPCPAC." VS Supervisor Chris Cook

-2022 Performance Rating: Outstanding-Achievement levels for all 5 elements are designated as Exceptional

-Analytical: Veterans Services Collaboration SME Team Member

-Attention to Detail: 100 % accurate on all QR reviews -Self motivated and works independently with little to no supervision

-Communicate and interact effectively with coworkers from multiple backgrounds on a daily basis.

• Oversaw daily office operations, ensuring efficient workflow and resource allocation.
• Managed financial and revenue operations by implementing accounting principles and practices.
• Managed daily customer communications to ensure satisfaction and resolve issues promptly.
• Exercised independent judgment to drive effective decision-making processes.
• Assisted in processing payroll for employees on a bi-weekly basis. Supported the maintenance of accurate payroll records and documentation. Helped resolve payroll discrepancies and inquiries from staff.
• Executed all clerical tasks to support organizational workflow and maintain operational efficiency.
• Executed account reconciliation processes to ensure financial accuracy and integrity.
• Assisted in managing accounts receivable processes to support timely collections.
• Executed comprehensive quality audits for all accounts and deposits.
• Demonstrated expertise in analyzing information and delivering effective solutions to complex problems.

• Oversaw and streamlined operations in a fast-paced office environment, focusing on invoice processing and receipting.
• Supported business operations by exercising responsibility, accountability, and integrity in high-demand environments. Made independent judgments to facilitate effective decision-making.
• Analyzed account details to facilitate effective collections and improve cash flow.
• managing customer billing processes for accounts receivable. Supported timely invoicing and follow-up on outstanding payments. Collaborated with team members to resolve billing discrepancies.
• Analytical, self motivated and works independently with little to no supervision.