Brittany Moreth
Baytown,TX
Summary
I'm a dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Being a Customer ServiceRepresentative means being dedicated to providing the highest level of customer service. Outgoing, and efficient with the capacity to multi-tasking. Being in the customer service and administrative field of work is a very rewarding work place as I am a very big people person and I love to help others and be successful at what I do.
Overview
15
15
years of professional experience
Work History
CUP Administrative Secretary
Loma Linda University Medical Center And Children's Hospital
Loma Linda, CA
12.2023 - 07.2025
- Organized and maintained confidential files and records.
- Answered phones, responded to inquiries, and directed calls appropriately.
- Managed office supplies inventory and placed orders when necessary.
- Created spreadsheets, documents, presentations, reports, forms. using Microsoft Office Suite applications.
- Monitored incoming emails and responded accordingly.
- Provided administrative support to the executive team including filing, faxing, photocopying, scanning documents.
- Maintained database of customer information such as contact details and purchase history.
- Inputted data accurately into computer systems in order to generate reports or tracking documents.
- Processed invoices for payment in a timely manner according to company policies.
- Handled mail distribution duties such as sorting out incoming mail or packages for delivery or pickup.
- Facilitated communication between departments by distributing memos or other correspondences.
- Received and routed incoming calls and correspondence to promote timely communication.
- Directed internal and external calls, emails and faxes to designated departments.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Handled incoming calls and directed callers to appropriate department or employee.
Morongo Rewards Lead
Morongo Casino Resort & Spa
Cabazon, CA
11.2018 - 08.2019
- Offered every customer immediate and professional assistance.
- Evaluated the performance of all team members every 12 months basis.
- Read and understand updated procedures and promotions.
- Maintained clean and organized work areas.
- Provided excellent and professional service to ensure guest satisfaction.
- Worked with managers to implement the company's policies and goals.
- Listened to customers' comments, responded appropriately and forwarded issues to appropriate department.
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
- Addressed customer concerns immediately and resolve any type of issues promptly
- Supervised play pace to promote positive and memorable experience for all of our guest within the casino.
Morongo Rewards Representative
Morongo Casino Resort & Spa
Cabazon, CA
12.2012 - 11.2018
Resolved customer concerns with friendly and knowledgeable service.
Built customer confidence by actively listening to their concerns and giving appropriate feedback.
Answered customers’ questions and addressed problems and complaints in person and via phone.
Educated customers on product and service offerings.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Built customer confidence by actively listening to their concerns and giving appropriate feedback.
Answered customers’ questions and addressed problems and complaints in person and via phone.
Educated customers on product and service offerings.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Entertainment Usher
Morongo Casino Resort & Spa
Cabazon, CA
03.2012 - 12.2012
Responded to guest questions about the day’s events and future offerings.
Provided knowledgeable service and greeted all customers with a smile and friendly demeanor.
Greeted all customers.
Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
Provided knowledgeable service and greeted all customers with a smile and friendly demeanor.
Greeted all customers.
Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
Cashier
Target
Redlands, CA
09.2011 - 11.2011
Operated cash register with proficiency.
Issued receipts for purchases and gifts.
Maintained store areas in a neat and clean fashion for a professional appeal.
Answered customer quests, provided store information and escorted to desired store areas.
Issued receipts for purchases and gifts.
Maintained store areas in a neat and clean fashion for a professional appeal.
Answered customer quests, provided store information and escorted to desired store areas.
Sales Associate
Guess Outlet
Cabazon, CA
09.2010 - 12.2010
Provided expert product and service information.
Replenished floor stock and processed shipments to ensure product availability for customers.
Increased purchase totals by recommending additional items.
Recommended merchandise based on customer needs.
Guided customers in choosing items that reflected personal style and shape.
Organized items in visually appealing manner.
Replenished floor stock and processed shipments to ensure product availability for customers.
Increased purchase totals by recommending additional items.
Recommended merchandise based on customer needs.
Guided customers in choosing items that reflected personal style and shape.
Organized items in visually appealing manner.
Education
AA Psychology -
Crafton Hills College
Yucaipa, CA, United States05.2022
High School Diploma - High School Diploma
Beaumont High School
Beaumont, CA, United States2010
Skills
- Customer service
- Energetic work attitude
- Organized
- Strong communication skills
- Excellent multitasking
- Cheerful and energetic
- Dependable and reliable
- Billing and Invoicing
- Administrative Support
- File Management
- Database Entry
- Document Preparation
- File Organization
- Verbal Communication
- Spreadsheet Development
Education and Training
true
Timeline
CUP Administrative Secretary
Loma Linda University Medical Center And Children's Hospital
12.2023 - 07.2025
Morongo Rewards Lead
Morongo Casino Resort & Spa
11.2018 - 08.2019
Morongo Rewards Representative
Morongo Casino Resort & Spa
12.2012 - 11.2018
Entertainment Usher
Morongo Casino Resort & Spa
03.2012 - 12.2012
Cashier
Target
09.2011 - 11.2011
Sales Associate
Guess Outlet
09.2010 - 12.2010
AA Psychology -
Crafton Hills College
High School Diploma - High School Diploma
Beaumont High School