Brittany Morrow
Tulsa,United States
Summary
Goal-oriented and dedicated to high levels of consumer/client satisfaction while meeting aggressive business goals. Passionate leader and helpful. Hard work and adaptability have assisted in acquiring specialized knowledge and skill in human relations, customer service, sales, supply chain management, operations management, technical support and retail.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Sales Representative
Communication Solutions, LLC
10.2023 - 05.2024
- Assists customers with the purchase of company products and services, features, accessories and bill payments.
Operational Excellence Manager
REEF
08.2021 - 05.2023
- Developed and executed training programs for employees to enhance their understanding of operational excellence principles and foster a culture of continuous improvement while collaborating with cross-functional teams to implement process improvements. Driving operational excellence initiatives while implementing sustainable solutions for long-term success through the numerous location within the U.S.
Mobile/Customer Service Rep.
Best Buy
06.2013 - 08.2021
- Provided exceptional customer service by assisting customers with inquiries, troubleshooting issues, and technical support for mobile or electric devices. Utilizing strong communication skills to effectively educate customers on product information, and services offered by Best Buy.
Coctkail Waitress
Traditions Spirits
11.2013 - 07.2016
- Provided personalized and attentive service to patrons, anticipating their needs and preferences.
Technical Support Specialist
DISH Network
06.2010 - 05.2012
- Provided technical support to customers using troubleshooting software to resolve hardware and network issues to ensure maximum productivity of services provided.
Education
MHR in Inclusive Leadership -
University of Oklahoma
Norman, OK05.2024
Human Relations/Minor in African American Studies -
University of Oklahoma
Norman, OK05.2021
Skills
- Inventory Management
- KPI Metrics
- Interpersonal communication skills
- Customer Engagement
- Product Sales
- Software Applications
- Effective Leadership
- Customer Service
- Microsoft Office/Teams
Certification
Social Behavioral Modules, University of Oklahoma, 04/01/23
Timeline
Sales Representative
Communication Solutions, LLC
10.2023 - 05.2024
Operational Excellence Manager
REEF
08.2021 - 05.2023
Coctkail Waitress
Traditions Spirits
11.2013 - 07.2016
Mobile/Customer Service Rep.
Best Buy
06.2013 - 08.2021
Technical Support Specialist
DISH Network
06.2010 - 05.2012
MHR in Inclusive Leadership -
University of Oklahoma
Human Relations/Minor in African American Studies -
University of Oklahoma
Social Behavioral Modules, University of Oklahoma, 04/01/23
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