Brittany Mortela
Los Banos,California
Summary
Results-driven individual with several years experience in food service and customer relations. Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.
Overview
7
7
years of professional experience
Work History
Hostess
Country Waffle
Los Banos
03.2022 - 06.2023
- Greeted and seated guests in a welcoming manner.
- Managed and coordinated seating arrangements to ensure restaurant keeps its flow.
- Assisted servers by relaying guest requests promptly and providing drinks or other requests.
- Handled guest complaints with professionalism and care.
- Assisted servers in bussing tables when needed during busy periods.
- Stayed attentive to server availability and table turnover to quickly seat guests.
Event Specialist
Advantage
02.2020 - 05.2020
- Preparing, assembling, and carrying out product demonstrations (including physically setting up and breaking down demonstration areas).
- Work with store managers as well as my own company supervisors to create successful demonstrations for customers, encouraging sales.
- Due to COVID-19 restrictions in 2020, demonstrations were no longer performed and time was spent sanitizing store areas.
- Documentation for all events was recorded and submitted daily.
Cashier/Prep/Bake/Social Media Specialist
Cafe 152 Bread Co.
05.2017 - 12.2019
- Cashier - Same POS responsibilities as previous e.g: (open/close/balance cash drawers and safe, report sales etc.).
- Customer service and relations: provide follow up with customers and seek for improvement opportunities.
- Create a close and personal relationship with customers to achieve a more welcoming environment in the restaurant.
- Maintain a clean and well organized storefront.
- Weekly inventory and ordering.
- Prep/Bake - Assess daily needs and requirements and prepare for as such.
- Including slicing of meats and vegetables, preparation of all salads and baked goods, and assuring the front line is always fully stocked and clean.
- Construct a selected sandwich, or beverage upon customers' request.
- Assemble the required catering items for the day including: sandwich & wrap platters, breakfast/pastry platters, fruit and vegetable trays, and soups all in a presentable yet portable fashion.
- Social Media Specialist - Build and execute social media strategy through competitive and audience research.
- Utilizes social media outlets such as Facebook and Instagram to create awareness of the business, research new approaches, and create a superior customer/business relationship.
- Set up and optimize company pages within each platform to increase the visibility of the company's social content.
Cashier/Prep
Cafe 152 Burger Co.
09.2017 - 09.2019
- POS system operations.
- Oversee other employees for opening/closing procedures.
- Create a daily prep list and follow as needed for all shifts.
- Prep list may include: weighing and forming patties, grilling chicken for salads, cutting potatoes and blanching for french fries.
- Obtain any items needed for the day from sister restaurant, Bread Co., including baked goods, salads, or any other products needed in the company’s sister restaurant.
- Monitor the restaurant lobby to ensure all condiments are full, tables floors, etc. are clean, and customers are satisfied and interested in returning.
Server/Line Cook
Happy Roosters
06.2018 - 12.2018
- Tend to customers upon entering, greet in a warm and welcoming manner.
- Present menus and help with deciding on food and beverages.
- Answer any questions customers have for the chefs/cooks.
- Ensure food is going out in a timely, orderly fashion.
- Communicate any delays or issues from the kitchen to customers.
- Collaborate with all other servers, bussers, kitchen staff etc to ensure smooth running operations.
- Deal with any customer complaints or concerns in a polite and positive manner.
- Encourage customer feedback and engagement.
Shift Lead
Cold Stone Creamery
06.2016 - 01.2017
- Operate POS system; including opening, closing and balancing cash drawer and store safe.
- Report daily sales and achievements.
- Oversee store opening and closing, and assure all locks and alarms are set.
- Maintaining a well-stocked, clean, and organized storefront every day.
- Complete any other tasks requested or required for that day, including: building and decorating cakes, acquiring change for the given week, and assure all other employees are on task as well.
Education
High School Diploma -
San Benito High School
Skills
- Organization
- Communication
- Self-Motivation
- Adaptability
- Guest relations
- Store organization
- Event coordination
Languages
English (Native)
Spanish (Limited Working Proficiency)
Hobbies and Interests
- Social Media outreach, always looking to expand + network.
- Reading works of non-fiction, particularly those based in the early 21st century.
- Discovering new recipes to both cook and bake.
- Gaining a knowledge of music of all genres.
- Photography, particularly food, nature, and cityscapes.
References
- Jo Guzman, Manager, (408) 413-8891, Cafe 152 Bread Co.
- Bruce Haller, Employer, (408) 623-8909, Cafe 152 Bread Co./Cafe 152 Burger Co.
- Kenia Solano, Co-worker/Supervisor, (669) 327-9929, Cafe 152 Bread Co.
- Nancy Soto, Previous Employer, (831) 206-6282, Happy Roosters
- Erik Orozco, Coworker/Supervisor, (831) 205-9822, Cafe 152 Bread Co.
Timeline
Hostess
Country Waffle
03.2022 - 06.2023
Event Specialist
Advantage
02.2020 - 05.2020
Server/Line Cook
Happy Roosters
06.2018 - 12.2018
Cashier/Prep
Cafe 152 Burger Co.
09.2017 - 09.2019
Cashier/Prep/Bake/Social Media Specialist
Cafe 152 Bread Co.
05.2017 - 12.2019
Shift Lead
Cold Stone Creamery
06.2016 - 01.2017
High School Diploma -
San Benito High School