Brittany Mudd
Davies Risk Services
Caneyville,KY
16
years of professional experience
Dedicated call center representative skilled in problem-solving, customer support, and quality control. Proven ability to manage high volumes of communication while maintaining professionalism and composure.
Work History
Inspection Risk Call Center Rep.
3 Years 4 Months- Handled high volumes of inbound and outbound calls, emails and text messages.
- Collected insurance inspection data, construction type, operations, protections, exposures, loss history and updates as well as any financial info needed to provide a good picture of each company, and or property that was to be inspected and what hazards there may be.
- Handled any disgruntled insured customers and agents with professionalism, composure and efficiency.
School Bus Monitor
1 Year 9 Months- Monitored student behavior to ensure safety during transport.
- Escorted Pre-K and Kindergarten students to and from stops at their home and at the school.
- De-escalated situations that occurred between the bus driver and other students, and amongst peers.
- Helped in safety drills with students
Quality Control Inspector
4 Years 11 Months- Conducted detailed inspections to ensure compliance with quality standards and specifications.
- Utilized advanced measurement tools to assess product quality and identify defects.
- Developed and maintained inspection documentation, ensuring accurate reporting of findings.
- Trained junior inspectors on quality control procedures and best practices for consistency.
- Communicated with production team members about quality issues.
- Inspected incoming and outgoing materials for accuracy and quality.
- Completed precise measurements using special tools.
Education
High School Diploma
Skills
Problem-solving skills
Customer service
Call center support
Communication skills
Calm disposition
Gathering information
Call management
Quality control
Training experience
Data gathering
Timeline
Inspection Risk Call Center Rep.
Davies Risk Services
05.2023 - CurrentRead More
School Bus Monitor
Grayson County Board of Education
08.2019 - 05.2021Read More
Quality Control Inspector
Plastikon
07.2010 - 06.2015Read More
Grayson County High School
High School Diploma
Read More