Self-driven, detail-oriented professional leveraging advanced customer service and analytical talents to excel within an intellectually demanding administrative environment. With over 15 years’ experience working directly with clients from diverse socioeconomic, cultural, and ethnic backgrounds.
Hi, I’m
Samantha Powlett
Data Analyst
Brooklyn,Ny
Summary
Overview
8
years of professional experience
Work History
Wipro
Data Entry/Call Center Rep
09.2021 - 05.2025
Job overview
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Verified accuracy of data entered into system to produce error-free reports.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
Chime Solutions
Call Center Rep
08.2020 - 08.2021
Job overview
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Collaborate with other call center professionals to improve customer service
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Dal Global Services
Cabin Agent
03.2018 - 08.2020
Job overview
- Cleaning, stocking and supplying designated facility areas (dusting, sweeping, vacuuming, mopping, restroom cleaning etc)
- Performing and documenting routine inspection and maintenance activities.
- Carry out heavy cleaning tasks and special projects.
- Hartsfield Jackson Airport
10th and Piedmont
Waitress/Server
02.2017 - 06.2020
Job overview
- Greet and escort customers to their tables.
- Present menu and provide detailed information when asked.
- Prepare tables by setting up linens, silverware and glasses.
- Inform customers about the day's specials.
- Offer menu recommendations upon request.
- Supported needs of 2+ - person wait staff who attended to specific needs of countless customers daily for fine dining restaurant with social relevancy and intentionality.
Education
Math Science Research And Technology Queens, NY
High School Diploma
06.2007
University Overview
MONTH 2007
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- MS office
- Data gathering
- Analytical problem solving
- Attention to detail
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Career advancementWork-life balanceFlexible work hoursHealthcare benefitsWork from home optionPaid time offPaid sick leave401k matchLanguages
English
Native or Bilingual
Timeline
Data Entry/Call Center Rep
Wipro
09.2021 - 05.2025
Call Center Rep
Chime Solutions
08.2020 - 08.2021
Cabin Agent
Dal Global Services
03.2018 - 08.2020
Waitress/Server
10th and Piedmont
02.2017 - 06.2020
Math Science Research And Technology
High School Diploma
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