Brittany Munger
Tallahassee
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
10
10
years of professional experience
2019
2019
years of post-secondary education
Work History
Store Manager
Claire's Boutique
Tallahassee
01.2022 - 09.2025
- Managed daily store operations and ensured compliance with company policies.
- Trained and mentored staff to enhance customer service skills.
- Organized inventory management and ensured stock availability for customers.
- Conducted regular team meetings to discuss sales strategies and performance.
- Developed visual merchandising displays to attract customer attention.
- Handled customer inquiries and resolved issues promptly and effectively.
- Analyzed sales data to identify trends and improve store performance.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Managed daily banking activities such as deposits and withdrawals.
- Updated and maintained store signage and displays.
- Prepared monthly reports on sales figures, expenses, profits.
- Ensured compliance with safety regulations and company policies.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Maintained accurate records of employee performance reviews.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Performed regular price checks to ensure competitive pricing.
- Developed strategies to maximize sales and profitability.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Updated POS system with new products and promotional offers.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
Office Manager
A Bay Towing
Tallahassee
05.2019 - 01.2022
- Managed office supplies inventory and ordered materials as needed.
- Coordinated schedules and meetings for team members and executives.
- Oversaw daily office operations to ensure smooth workflow.
- Trained new staff on office procedures and company policies.
- Developed filing systems to improve document organization and retrieval.
- Maintained office equipment by scheduling repairs and maintenance when necessary.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Supervised staff members, organized schedules and delegated tasks.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Managed office budget to handle inventory, postage and vendor services.
- Provided training to new hires on office policies and procedures.
Store Manager
AMI Stores
05.2015 - 05.2019
- Handled customer inquiries and resolved issues promptly and effectively.
- Recruited, trained and supervised new employees.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Ensured compliance with safety regulations and company policies.
Education
GED
Tallahassee, FlSkills
- Inventory management
- Visual merchandising
- Staff training
- Customer service
- Sales analysis
- Cash handling
- Employee supervision
- Compliance monitoring
- Conflict resolution
- Effective communication
- Problem solving
- Outstanding communication skills
- Retail inventory management
- Bank deposit procedures
- Store operations
- Reliable
- Opening and closing procedures
- Multitasking and organization
- Store opening and closing
- Policies and procedures
- Customer service management
- Accurate cash handling
- Employee scheduling
- Financial operations management
- POS systems
- Loss prevention procedures
- Verbal and written communication
- Advertising and marketing
- Friendly and positive
- Bank and safe deposits
- Store displays
- Product merchandising
Timeline
Store Manager
Claire's Boutique
01.2022 - 09.2025
Office Manager
A Bay Towing
05.2019 - 01.2022
Store Manager
AMI Stores
05.2015 - 05.2019
GED