BRITTANY NAYLOR
Hattiesburg,MS
Summary
Desire for a position as a pharmacy technician.. I am a self motivated, professional with good work ethics. I enjoy challenges and love to learn new skills. My strengths include the ability to assess clients' needs and utilize highly effective communication and interpersonal skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Forrest General Hospital
Hattiesburg, MS
10.2016 - Current
- Managed medication dispensing processes, ensuring compliance with regulatory standards and safety protocols.
- Trained and mentored new pharmacy technicians on operational procedures and customer service excellence.
- Collaborated with pharmacists to optimize medication therapy management for improved patient outcomes.
- Conducted regular quality assurance audits to maintain high standards of service delivery and safety practices.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Communicated directly with doctors offices via telephone, fax and email.
- Reviewed and verified customer information and insurance provider information.
- Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
Customer Service Rep.
General Dynamics Call Center
Hattiesburg, MS
09.2015 - 02.2016
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in training new staff on customer service protocols and best practices.
- Answer incoming phone calls
- Processed customer orders and returns efficiently, ensuring a smooth transaction experience.
- Mentored junior representatives, fostering a culture of excellence in service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed over 50 customer calls per day.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Complete applications for consumers.
- Enroll consumers into the health insurance off choice
Certified Nursing Assistant
Jones County Rest Home
Ellisville, MS
03.2015 - 09.2015
- Assist patients with activities of daily living
- Blood pressure
- Assist patients in daily therapy
Secretary/Certified Nursing Assistant
Forrest General Hospital
Hattiesburg, MS
02.2012 - 03.2015
- Assist patients with activities of daily living
- Blood pressure
- Answering phones
Dental Asst./Receptionist
M.L. Griffin Dentistry
Hattiesburg, MS
04.2014 - 08.2014
- Take x-rays on patients
- Develop x-rays
- Assist in cleanings
- Worked in lab
- Cleaned instruments
- Cleaned rooms
Education
No Degree - Pharmacy Technician
Forrest General Hospital
Hattiesburg, MS04-2025
No Degree - Dental Assistant
Accelerated Dental Assisting Academy
Hattiesburg, MS11.2020
Certificate - Dental Assistant
Pine Belt Education Center
Laurel, MS03.2014
Associate - Nursing Assistant
Jones County Junior College
Ellisville, MS05.2012
High School Diploma -
Hattiesburg High School
Hattiesburg, MS05.2010
Skills
- Confidentiality and HIPAA
- Insurance billing
- Patient confidentiality
- Insurance verification
- Supply restocking
- Pharmacy software proficiency
- Medicare and medicaid process
- Customer service
- Data entry
- Experienced in Word, Excel, Outlook
- Medical insurance claims processing
- Confidentiality and HIPAA
- Prior Authorization
Certification
- Certified Nursing Assistant
- CPR
- Monitor Technician
- EKG Technician
- Pharmacy Technician
Timeline
Pharmacy Technician
Forrest General Hospital
10.2016 - Current
Customer Service Rep.
General Dynamics Call Center
09.2015 - 02.2016
Certified Nursing Assistant
Jones County Rest Home
03.2015 - 09.2015
Dental Asst./Receptionist
M.L. Griffin Dentistry
04.2014 - 08.2014
Secretary/Certified Nursing Assistant
Forrest General Hospital
02.2012 - 03.2015
Certificate - Dental Assistant
Pine Belt Education Center
Associate - Nursing Assistant
Jones County Junior College
No Degree - Pharmacy Technician
Forrest General Hospital
No Degree - Dental Assistant
Accelerated Dental Assisting Academy
High School Diploma -
Hattiesburg High School