Brittany Negron
Belleville,NJ
Summary
Driven to learn quickly, advance computer proficiency and training in industry operations. Solid background in field and office settings supporting team needs. Flexible and hardworking team player focused on boosting productivity and performance with conscientious and detail-oriented approaches. Extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
8
8
years of professional experience
Work History
Sales Associate
Retro Fitness
05.2024 - Current
- Improved gym member satisfaction by providing exceptional customer service and promptly addressing any concerns.
- Participated in ongoing professional development opportunities to stay current with industry best practices, applying newfound knowledge within the workplace setting.
- Enforced rules and held customers accountable for not following gym regulations.
- Posted information on gym hours and upcoming events, maintaining consistent communication with patrons.
- Assessed staff needs and offered assistance with checking in patrons during busy times.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Created a safe workout environment by diligently monitoring gym activities and promptly addressing any safety hazards or concerns as needed.
- Contributed to sales growth by staying up-to-date on industry trends and recommending appropriate products or services to members.
- Played a key role in inventory management, ensuring adequate stock levels for essential supplies and equipment.
- Increased member retention by creating a welcoming and supportive environment for all gym visitors.
- Contributed to the gym''s overall success by consistently meeting or exceeding personal performance targets in areas such as membership sales, customer satisfaction, and facility maintenance.
- Utilized effective time management skills to ensure smooth operations during peak hours at the gym facility.
- Supported personal trainers in scheduling appointments and managing client records, optimizing productivity within the team structure.
- Assisted with the onboarding process for new members, providing facility tours and explaining membership benefits.
- Established a positive gym culture by fostering connections among members through organizing social events and encouraging member interaction during group classes.
- Resolved membership billing issues efficiently, maintaining positive relationships between the gym and its clientele.
- Sold memberships and personal training sessions to new customers.
- Accomplished multiple tasks within established timeframes.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Opened doors on time, greeted patrons and offered assistance with locating needed items.
- Assisted in maintaining up-to-date knowledge of industry trends and best practices, ensuring that the store remained competitive during closing hours.
Health Enthusiast
The Vitamin Shoppe
10.2022 - 04.2024
- Helped customers complete purchases, locate items, and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Increased sales by offering advice on purchases and promoting additional products.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Contributed to successful weight loss journeys by guiding clients through balanced meal planning strategies designed specifically for their goals.
- Assisted in the development of corporate wellness initiatives, contributing to healthier workplace environments.
- Managed inventory of supplements and wellness products, ensuring availability to clients when needed most.
- Mentored new staff members in facility procedures and best practices for client engagement and satisfaction.
- Enhanced client satisfaction by providing personalized fitness plans and nutritional guidance.
- Promoted healthy lifestyle choices with engaging workshops, presentations, and community events.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
Secretary
Essex County College
10.2021 - 10.2022
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Advised students individually on academic programs for individual interests.
- Provided support during course selection periods by guiding students through program requirements and aligning their choices with future goals.
- Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
- Maintained daily report documents, memos and invoices.
- Entered data into system and updated customer contacts with information to keep records current.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Planned, developed, and implemented strategies to convey information with key decision makers.
Retail sales associate
Marshalls
04.2021 - 10.2021
- Conducted regular stock checks for better inventory management, reducing instances of out-of-stock items affecting potential sales opportunities.
- Collaborated with team members to achieve sales targets and improve overall store performance.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Handled cash register transactions accurately, ensuring seamless checkout experiences for customers.
- Resolved customer complaints professionally, fostering trust and loyalty among clientele.
- Offered valuable product suggestions based on customer needs and preferences, increasing overall satisfaction levels.
- Maintained a clean and inviting store environment for enhanced customer experience.
- Developed strong product knowledge, enabling effective recommendations and upselling opportunities.
- Increased customer satisfaction by providing exceptional service and addressing inquiries promptly.
- Adhered strictly to company standards on safety protocols applicable during COVID-19 pandemic period while interacting with customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Cashier
Poke n Ramen 360
09.2020 - 03.2021
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Addressed customer needs and made product recommendations to increase sales.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Cashier, cook, stocking, waitress, supervisor
Silver Lake Cheesesteak and Tacos
09.2018 - 08.2020
- Shelf restock, Phone Calls, Took orders, Supervising
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
cashier, cook, stock clerk
Newark Cheesesteak Warehouse
06.2016 - 06.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
Bachelor of Science - Earth and Environmental Science
Montclair State University
Montclair, NJ05.2025
Associate of Science - General Science
Essex County College
Newark, NJ05.2023
High School Diploma -
Donald M. Payne Sr. School of Technology
Newark, NJ06.2021
Essex County North 13th Street School
Newark, NJ06.2018
Skills
- Climate Change Adaptation
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Excellent people skills
- Payment Processing
- Continuous Improvement
- Excellent people skills
- Cash Register Operation
- Cash Handling Accuracy
- Data Collection
- Store Opening and Closing
Accomplishments
- Participated in volunteer clean ups for ASEZ student volunteer club and Intl. We Love You Foundation
- Played sports, including volleyball and softball
- Academic awards for mathematics
- Received dean’s list awards for GPA accumulation
- Currently part of two clubs at Montclair State University
- Design - Responsible for creative design for new promotions.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
References
- Poke n Ramen 360, (917) 669-5682, Ping
- Marshalls, (973) 566-6553, John
- Newark/Silverlake Cheesesteak, (973) 759-8000, Fidel Burgos
- The Vitamin Shoppe, (973) 785-4700, Thomas Sherwood
- Retro Fitness, (973) 450-9991, Chris Torres
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Associate
Retro Fitness
05.2024 - Current
Health Enthusiast
The Vitamin Shoppe
10.2022 - 04.2024
Secretary
Essex County College
10.2021 - 10.2022
Retail sales associate
Marshalls
04.2021 - 10.2021
Cashier
Poke n Ramen 360
09.2020 - 03.2021
Cashier, cook, stocking, waitress, supervisor
Silver Lake Cheesesteak and Tacos
09.2018 - 08.2020
cashier, cook, stock clerk
Newark Cheesesteak Warehouse
06.2016 - 06.2018
Bachelor of Science - Earth and Environmental Science
Montclair State University
Associate of Science - General Science
Essex County College
High School Diploma -
Donald M. Payne Sr. School of Technology
Essex County North 13th Street School
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