Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittany Nelson

Natural Bridge,VA

Summary

Safety-oriented professional knowledgeable about guest relations, equipment safety, and event planning. Handles fast-paced work calmly and goes above and beyond to promote guest satisfaction. Quick to resolve conflicts and other problems.

Overview

16
16
years of professional experience

Work History

Park Supervisor

Natural Bridge Zoo
Natural Bridge, VA
12.2018 - Current

  • Recruited and hired workers, in addition to supervising and monitoring daily performance.
  • Organized special events such as kids days
  • Oversaw supply and tool inventory and replenished supplies, liaising with vendors to obtain cost-effective pricing.
  • Interview, hire and train new staff
  • Plan and build new enclosures for animals
  • Repair habitats by use of hand tools as well as heavy machinery
  • Manage staff and record daily activities of park
  • Participated in community outreach efforts aimed at increasing awareness about activities available at the park.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Created partnerships with vendors providing services to enhance visitor experience.
  • Utilize safe practices while moving and transporting captive wildlife.
  • Developed and implemented a variety of recreational activities for visitors.
  • Care for captive wildlife around the clock including nights, weekends and holidays
  • Assist in veterinary procedures including tranquilization, vaccinations, examinations with licensed veterinarian
  • Observe and collect behavioral and health data on animals daily

Forestry Technician (Temporary)

United States Forest Service
Blacksburg, VA
05.2018 - 12.2018
  • Maintained facilities and trails at recreational sites in the National Forest
  • Collected water samples for bacterial testing at campsites
  • Worked in partnership with volunteers and community groups to maintain trails and recreation sites and to educate visitors on land ethics
  • Patrolled and cleaned dispersed areas of the forest
  • Checked for compliance with regulations and reported violations to supervisor
  • Constructed and rehabilitated minor recreation facilities and trails
  • Used hand and power tools and chemicals for constructing, cleaning and maintaining recreation areas, facilities, and/or trails
  • Provided information on resource management practices in the forest
  • Fee collection officer.
  • Organized educational programs about responsible forestry practices at schools or community events.

Lead Zookeeper

Natural Bridge Zoo
Natural Bridge, VA
12.2017 - 05.2018
  • Maintained habitats for animals and ensure the safety and propagation of animal population
  • Led fundraising campaigns and helped raise over $250,000 to assist in building new enclosures
  • Maintained relationships with other zoos and animal professionals in order to transport and transfer animals to new locations
  • Planned and constructed new habitats for animals utilizing heavy machinery and power tools
  • Gave educational talks about conservation and preservation of species to the public
  • Conducted daily reports in gift shop of inventory and sales
  • Trained new employees and oversaw them in absence of other managers.

Forestry Technician (Temporary)

United States Forest Service
Blacksburg, VA
05.2017 - 12.2017
  • Maintained facilities and trails at recreational sites in the National Forest
  • Collected water samples for bacterial testing at campsites
  • Worked in partnership with volunteers and community groups to maintain trails and recreation sites and to educate visitors on land ethics
  • Patrolled and cleaned dispersed areas of the forest
  • Checked for compliance with regulations and reported violations to supervisor
  • Constructed and rehabilitated minor recreation facilities and trails
  • Used hand and power tools and chemicals for constructing, cleaning and maintaining recreation areas, facilities, and/or trails
  • Provided information on resource management practices in the forest
  • Fee collection officer.

Server

Cheddar's Scratch Kitchen
Roanoke, VA
06.2016 - 08.2017

Customer Service Representative

United Healthcare
Roanoke, VA
10.2015 - 06.2016
  • Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
  • Made outbound calls to members to offer assistance and answer any questions they may have had about their plan and account
  • Answered calls on a multiple line telephone system.

Rescue/Volunteer Coordinator

Regional Center for Animal Care and Protection
Roanoke, VA
06.2015 - 10.2015
  • Established and maintained effective communications and working relationships with rescue partners, animal control personnel, animal welfare organizations, volunteers and coworkers
  • Collaborated with local news via phone and email in effort to promote shelter activities, animals, and progress
  • Directed recruitment of new volunteers using professional communication and relationship skills
  • Planned, prepared, and implemented regular volunteer orientation and training sessions in which contracts of agreement were signed in regards to following shelter protocol and procedures.

Customer Service Supervisor

Regional Center for Animal Care and Protection
Roanoke, VA
07.2013 - 06.2015
  • Reported to the administrative boards of Roanoke County, Botetourt County, Roanoke City and the Town of Vinton of the status of the shelter’s operation
  • Arranged regular meetings with staff, management, and volunteers for events and procedures as well as implementing new facility protocols
  • Monitored compliance with operating procedures and Virginia state code
  • Oversaw daily administrative operations, the adoption application process and required paperwork
  • Provided performance feedback, appraisals and participate in staffing decisions including disciplinary actions.

Front Desk Clerk

Regional Center for Animal Care and Protection
Roanoke, VA
01.2013 - 06.2013
  • Performed routine clerical and support work related to the intake of animals from the public and Animal Control, the disposition of those animals, and the required record-keeping for those transactions
  • Conferred with customers by telephone or in person to provide information about their animals, potential adoptions, or obtain details of complaints
  • Assisted in training new employees of protocols and procedures.

Lead Zookeeper

Natural Bridge Zoo
Natural Bridge, VA
05.2008 - 09.2012
  • Maintained habitats for animals and ensure the safety and propagation of animal population
  • Led fundraising campaigns and helped raise over $250,000 to assist in building new enclosures
  • Maintained relationships with other zoos and animal professionals in order to transport and transfer animals to new locations
  • Planned and constructed new habitats for animals utilizing heavy machinery and power tools
  • Gave educational talks about conservation and preservation of species to the public
  • Conducted daily reports in gift shop of inventory and sales
  • Trained new employees and oversaw them in absence of other managers.

Education

Bachelor of Science-Biology-environmental/conservation biology -

APPALACHIAN STATE UNIVERSITY
06.2009

Some Coursework- Animal Behavior, Zoology -

NORTH DAKOTA STATE UNIVERSITY
01.2007

Some Coursework- Wildlife Ecology and Management, Applied Animal Behavior -

NORTHLAND COLLEGE

Skills

  • Application Software: MS Office Word, Excel, Access, and PowerPoint, Adobe Photoshop, Python
  • Email Platforms: MS Outlook, GMail, Groupwise
  • Operating Systems: MS Windows
  • CPR and First Aid certified
  • Chainsaw certified- Felling/Bucking
  • SCUBA certified
  • Type 2 Wildland Firefighter
  • Collaborated with Wisconsin DNR to implement new wolf packs in Lake Superior area, to track elk populations in correlation with wolf populations, and to observe loon behavior in conjunction to human interaction
  • Proven professional specializing in maintaining a wide range of communications with diverse populations, working collaboratively on multiple large and small scale events, and utilizing analytical skills to problem solve
  • Organized, self-starter, who has the ability to prioritize and manage multiple tasks
  • Adaptability and ability to work under pressure

Timeline

Park Supervisor

Natural Bridge Zoo
12.2018 - Current

Forestry Technician (Temporary)

United States Forest Service
05.2018 - 12.2018

Lead Zookeeper

Natural Bridge Zoo
12.2017 - 05.2018

Forestry Technician (Temporary)

United States Forest Service
05.2017 - 12.2017

Server

Cheddar's Scratch Kitchen
06.2016 - 08.2017

Customer Service Representative

United Healthcare
10.2015 - 06.2016

Rescue/Volunteer Coordinator

Regional Center for Animal Care and Protection
06.2015 - 10.2015

Customer Service Supervisor

Regional Center for Animal Care and Protection
07.2013 - 06.2015

Front Desk Clerk

Regional Center for Animal Care and Protection
01.2013 - 06.2013

Lead Zookeeper

Natural Bridge Zoo
05.2008 - 09.2012

Bachelor of Science-Biology-environmental/conservation biology -

APPALACHIAN STATE UNIVERSITY

Some Coursework- Animal Behavior, Zoology -

NORTH DAKOTA STATE UNIVERSITY

Some Coursework- Wildlife Ecology and Management, Applied Animal Behavior -

NORTHLAND COLLEGE

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