Brittany Norris
Fairfield,CA
Summary
Dynamic professional with extensive experience at the University of the Pacific, excelling in healthcare coordination and student management. Proven ability in problem-solving and operational efficiency, adept at insurance verification and patient record processing. Recognized for leadership in team settings and commitment to maintaining high standards in compliance and patient care.
Overview
18
18
years of professional experience
Work History
Dental Scheduler/Coordinator
University of the Pacific
01.2015 - Current
- Scheduled and canceled main clinic and radiology appointments, ensuring efficient patient flow
- Performed insurance verification to confirm patient coverage and eligibility.
- Process patient records and radiology requests
- Follow and maintain proper standards for HIPAA, CDC and OSHA regulations.
- Monitored and evaluated student performance to enhance learning outcomes
- Provided instruction and guidance to students, fostering their development and confidence
- Conducted candidate interviews to assess qualifications and fit for roles.
- Generated Easy Markit reports to track student and patient progress.
- Set up and assist in Mock Board Exams and grading with faculty
Lead Teller
Citi Bank
01.2010 - 01.2015
- Managed branch vault cash and bookkeeping, ensuring compliance and security for over $100,000.
- Executed specialized tasks including issuing cashier's checks and processing wire transfers.
- Resolved client account issues, contributing to high customer satisfaction and retention.
- Addressed inquiries about checking and savings accounts while adhering to FDIC regulations.
- Received and verified loan, mortgage, and bill payments to ensure accuracy.
- Trained staff on policies and procedures, improving adherence and operational consistency.
Medical Assistant Intern
James A Watson Wellness Center
01.2009
- Recorded vital signs accurately to support clinical assessments.
- Assisted physicians during examinations to improve patient care and streamline processes.
- Processed patient medical records to ensure compliance and accessibility.
- Executed billing, transcription, scheduling, and insurance claims management to support smooth clinic operations.
Education
Health Administration
University of Phoenix
01-2012
Medical Assisting Certification - Medical Assistant
Carrington College
10-2009
Skills
- Appointment scheduling
- Patient flow management
- Reporting and data entry tracking
- Patient interactions
- Clerical operations
- Reporting and data entry tracking
- Microsoft Office
- Adaptability to new software
- Problem-solving effectiveness
- Leadership in team settings
- Reporting and data entry tracking
Timeline
Dental Scheduler/Coordinator
University of the Pacific
01.2015 - Current
Lead Teller
Citi Bank
01.2010 - 01.2015
Medical Assistant Intern
James A Watson Wellness Center
01.2009
Health Administration
University of Phoenix
Medical Assisting Certification - Medical Assistant
Carrington College