BRITTANY ODEMS
Wylie,TX
Summary
Dedicated customer-focused professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Office Manager
Bulldog S3 LLC
11.2021 - Current
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Developed detailed plans based on broad guidance and direction.
- Organized files, developed spreadsheets, faxed reports and scanned documents
- Maintained company accounting records by entering accounts payable, accounts receivable, invoices and expense reimbursements
Claims Associate
State Farm
04.2019 - 11.2021
- Worked productively in fast-moving work environment to process large volumes of claims.
- Updated claims system to track claim status and provide relevant information to other department.
- Followed up with customers on unresolved issues.
- Analyzed and addressed escalated claims to resolve issues quickly.
- Collaborated with internal departments and external vendors to achieve fast resolution of claims.
- Maintained accurate and up-to-date records of claim information for future reference.
Office Administrator
Bulldog S3 LLC
06.2018 - 12.2018
- Maintained company accounting records by entering accounts payable, accounts receivable, invoices and expense reimbursements
- Verified documents and associated records to catch and resolve discrepancies
- Compiled and uploaded files into records management system
- Organized files, developed spreadsheets, faxed reports and scanned documents
- Strengthened traceability and developed organization systems for records, reports and agendas
- Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with BulldogS3 policies and procedures
- Established effective systems for record retention by creating database for daily correspondence tracking using Trello
- Maintained all office files, both electronic and hard copies.
Cook, Chill, Cashier
Dairy Queen
06.2017 - 02.2020
- Enforced appropriate work-flow and quality controls for food quality and temperature
- Prepared over 30 menu items during each shift
- Monitored kitchen productivity and assessed overall efficiency
- Cleaned grills and other kitchen tools and areas
- Assisted in the preparation of menu items such as burgers and sandwiches
- Maintained cleanliness and organization of all line workstations
- Distributed prepared food to servers in an efficient manner
- Cleaned and maintained fryers and grills to ensure that they were kept in pristine condition.
Education
High School Diploma -
Wylie High School
Skills
- 10 Key, 50 WPM
- Administrative office: filing, faxing, coping, scanning, budgeting, accounts payable/receivable, expense control, external communication, data organization, information compiling, detail oriented
- Google Suites & Microsoft Office Proficient: Excel, Word, Outlook, PowerPoint, QuickBooks
- Call center: inbound & outbound calls, sales representative
- Management skills: managing, materials, mentoring, inventory, opening & closing store, creative problem solving, customer satisfaction
- Excellent Multitasking Abilities
Timeline
Office Manager
Bulldog S3 LLC
11.2021 - Current
Claims Associate
State Farm
04.2019 - 11.2021
Office Administrator
Bulldog S3 LLC
06.2018 - 12.2018
Cook, Chill, Cashier
Dairy Queen
06.2017 - 02.2020
High School Diploma -
Wylie High School
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