Brittany Olsen
Surprise ,AZ
Summary
Detail-oriented liability claims adjuster with 2 years of claims handling experience. Demonstrates exceptional leadership and delivering high-quality customer service with the ability to properly investigate and resolve claims quickly in accordance with company and regulatory guidelines. Skilled in organizing high-volume workloads, ensuring meticulous attention to detail and timely completion.
Overview
6
6
years of professional experience
Work History
Liability Claims Adjuster
Allstate Insurance Co
09.2022 - Current
- Handle the aftermath of single and/or multi-vehicle collisions
- Review Allstate policies to determine which coverage(s) apply to their claim
- Communicate with Allstate policyholders, claimants, agents, witnesses, repair facilities, and third party carriers
- Collect detailed recorded statements from Allstate policyholders, claimants, passengers, and witnesses of how the loss occurred
- Obtain and review Police Reports, photos, or video footage of the scene
- Utilize the Liability Analysis Tool (LAT) and NextGen
- Investigate each claim to determine the extent of the insurance companies liability
- Create vehicle inspections with body shops to complete repairs or determine the extent of the damages
- Negotiate claim settlements with policyholders, vendors, third party carriers, and claimants.
First Assistant Manager
Big 5 Sporting Goods
4180 S Arizona Ave, Chandler, AZ, 85248
08.2018 - 09.2022
- Balance and organize cash register by handling cash, counting change and storing coupons
- Greet customers, helped locate merchandise and suggested suitable options
- Use POS system to process sales, returns, online orders and gift card activations
- Assist customers with prompt and polite support in-person and via telephone
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products
- Answered product questions with up-to-date knowledge of sales and store promotions
- Offered each customer top-notch, personal service to boost sales and customer satisfaction
- Answered questions about store policies and addressed customer concerns
- Oversee store sales team and other staff members
- Prepare daily/weekly work schedules
- Balanced back office cash safe throughout each day
- Track and analyze sales in order to maximize sales/revenue
Education
Associates -
Maricopa Community Colleges, Chandler-Gilbert Community College
Chandler, AZ2019
Hamilton High School
Chandler, AZ2017
Skills
- Liability analysis
- Claims investigation
- Flexible and Adaptable
- Customer Service
- Good listening skills
- Leadership
- Organization and Time Management
License
Adjuster- Property and Casualty (Texas) License
Timeline
Liability Claims Adjuster
Allstate Insurance Co
09.2022 - Current
First Assistant Manager
Big 5 Sporting Goods
08.2018 - 09.2022
Associates -
Maricopa Community Colleges, Chandler-Gilbert Community College
Hamilton High School