JACQUELINE RIVERA
Orlando
Summary
Detail-oriented professional with extensive experience in creating analytical reports and managing data processes for strategic decision-making. Proven ability to improve workflows and manage deadlines through effective multitasking and organization. Seeking to leverage analytical skills and data retrieval expertise in a Data Analyst role to support business growth.
Organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Liability Claims Adjuster
Allstate Insurance Co
02.2026 - Current
- Managed liability claims investigations to assess coverage and determine settlement amounts.
- Collaborated with legal teams to analyze complex claims and mitigate potential litigation risks.
- Developed comprehensive reports detailing claim findings, ensuring compliance with regulatory standards.
- Streamlined claims processing workflows, enhancing efficiency and reducing turnaround times for resolution.
- Maintained detailed records for each claim, ensuring accuracy and completeness for future reference and audit purposes.
- Established rapport with policyholders through clear communication, empathy, and professionalism during difficult circumstances.
Metrics Coordinator
Percepta
05.2012 - 10.2025
- Creating detail oriented reports and spreadsheets for all levels of upper management
- Provide detailed analysis & summaries in KOI trends to upper management
- Maintain & update employee data profiles, metric data and manager alignments
- Create monthly, quarterly, and annual scorecards for KPI metrics
Education
High School Diploma -
Paul D Schreiber
Port Washington, NY06-2001
Skills
- Multitasking and organization
- Process improvement
- Report writing
- Data retrieval systems
- Deadline management
- Workflow management
- Risk management
- Multitasking Abilities
- Analytical skills
- Adaptability
- Liability analysis
- Claims investigation
Certification
Certified Six Sigma Green Belt
Timeline
Liability Claims Adjuster
Allstate Insurance Co
02.2026 - Current
Metrics Coordinator
Percepta
05.2012 - 10.2025
High School Diploma -
Paul D Schreiber