Brittany Palacios
Waterford
Summary
Dynamic retail and market manager with strong customer service and team leadership skills. Proven track record in inventory management and scheduling, driving operational efficiency and enhancing client relationships.
Overview
1
1
Language
1
1
Certification
16
16
years of professional experience
Work History
Retail and Market Manager/Patient Services Manager
Touchpoint Support Services
Novi/Rochester
09.2020 - Current
- Managed inventory levels to ensure availability of stock
- Processed orders for supplies and products
- Coordinated catering services for events and functions
- Oversaw multiple Cost Centers
- Deposit and Invoice Transmittals
- Data Entry on Sales, Bank Deposits, Invoicing, Department Charges, Caterings, Organized staff schedules to optimize coverage and efficiency and Vacation/Sick Time accrual
- Scheduling
- Retail Signage for stations/pricing
- Customer Relations
- Assumed multiple hourly roles, such as cashiering and dishwashing, to maintain workflow
- Patient Rounding, Data Entry of Rounding
- Processed payroll to ensure accurate employee payments
- Rolled out Pilot programs both in Patient Services and Retail
Food Service Associate
Chartwells Schools Dining Services
Bloomfield Hills
10.2010 - 09.2020
- Prepared nutritious meals adhering to dietary guidelines for students and Cafeteria Customers
- Maintained cleanliness and organization in food service areas.
- Monitored food safety standards during meal preparation and serving.
- Supported cash handling processes during meal transactions with students and Cafeteria Customers
- Assisted in the preparation of food items, such as salads, sandwiches, and desserts.
- Trained new staff on food preparation techniques and safety protocols.
- Catering
- Oversaw ordering and inventory management processes in café to maintain stock levels.
Education
High School Diploma -
Waterford Mott High School
Waterford, MI06-2006
Some College (No Degree) - Music Education
Oakland Community College
Bloomfield Hills, MISkills
- Inventory management
- Data analysis
- Customer service
- Payroll processing
- Scheduling
- Cost control
- Adaptability
- Food safety compliance
- Team leadership
- Employee training
- Effective communication
- Problem solving
- Project management
- Schedule coordination
- Menu development
- Consumer insights
- Sales strategy
- Client relations
Languages
Spanish
Professional
Certification
- ServSafe Certification for 18 years
Affiliations
- PTO Board Treasurer, entering 3rd Year
- Girl Scout Troop Leader, entering 3rd Year
Timeline
Retail and Market Manager/Patient Services Manager
Touchpoint Support Services
09.2020 - Current
Food Service Associate
Chartwells Schools Dining Services
10.2010 - 09.2020
High School Diploma -
Waterford Mott High School
Some College (No Degree) - Music Education
Oakland Community College