Brittany Patterson
Akron,OH
Summary
Proven to enhance efficiency and patient satisfaction at Summa Health System - Akron Campus, I leverage my Epic software proficiency and exceptional interpersonal abilities. My background includes streamlining billing processes and improving data accuracy, demonstrating a customer-centric focus and adaptability in dynamic environments.
Overview
5
5
years of professional experience
Work History
Medical Records and Health Information Technician
Summa Health System - Akron Campus
Akron, OH
04.2024 - Current
- Reviewed patient records for accuracy and completeness, ensuring that all required information was included.
- Maintained confidentiality of health information in accordance with HIPAA regulations.
- Entered data into electronic health record systems to ensure accuracy and completeness of medical records.
- Scanned paper documents into electronic health record systems using document imaging software.
- Participated in meetings with departmental staff members to discuss issues related to healthcare documentation.
- Purged outdated files.
- Retrieved medical charts for healthcare staff for filing in medical records.
Data Entry Administrator
Aston Carter
Remote
05.2022 - 01.2024
- Improved data accuracy by meticulously verifying and correcting information during entry.
- Streamlined data processing by consistently meeting deadlines for time-sensitive projects.
- Enhanced team productivity with efficient communication and collaboration on various data entry tasks.
- Reduced errors and increased efficiency through thorough proofreading and editing of entered data.
- Maintained high levels of data confidentiality, adhering to strict security protocols and guidelines.
- Upheld a high level of customer satisfaction through timely resolution of inquiries related to entered data.
- Remained adaptable to changing workloads and priorities while maintaining a high level of organization and attention to detail.
- Collaborated across departments to ensure consistency and accuracy in shared database resources.
Billing Customer Service Representative
Staffing Solutions
Cleveland, OH
06.2021 - 04.2022
- Enhanced customer satisfaction by promptly addressing billing inquiries and resolving disputes.
- Streamlined billing processes for improved efficiency and reduced errors.
- Ensured service excellence by working closely with colleagues.
- Developed personalized payment plans for customers experiencing financial difficulties, resulting in increased customer retention.
- Resolved billing discrepancies, enhancing invoice accuracy.
- Updated customer records with accurate billing information, preventing future disputes and delays in payment processing.
Patient Access Representative
Just In Time Staffing Inc.
Cleveland, OH
01.2020 - 05.2021
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
- Increased efficiency in managing high call volumes by developing effective phone triage techniques for prioritizing urgent matters.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Education
Diploma - Medical Coding
Herzing University
Akron, OH08-2025
High School Diploma -
North High School
Akron, OH06.2009
Skills
- Efficient Typing Ability
- Strategic Task Organization
- Adaptability in Dynamic Environments
- Collaborative Team Player
- Customer-Centric Focus
- Detail-Oriented Accuracy
- Effective Multitasking
- Professional Communication Skills
- Contract Administration
- Database Administration
- Microsoft Office
- Appointment Coordination
- Electronic Filing Systems
- Analytical Problem Solving
- Accurate Data Entry
- Administrative Support Experience
- Strong Interpersonal Abilities
- Epic Software Proficiency
- HIPAA Regulatory Adherence
Timeline
Medical Records and Health Information Technician
Summa Health System - Akron Campus
04.2024 - Current
Data Entry Administrator
Aston Carter
05.2022 - 01.2024
Billing Customer Service Representative
Staffing Solutions
06.2021 - 04.2022
Patient Access Representative
Just In Time Staffing Inc.
01.2020 - 05.2021
Diploma - Medical Coding
Herzing University
High School Diploma -
North High School
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