Brittany Patterson
Sigma Delta Billing
Covington,LA
1
Certification
7
years of professional experience
Dedicated customer service professional with a proven ability to resolve inquiries, enhance satisfaction, and drive process improvements. Known for active listening and critical thinking skills.
Results-oriented customer service representative with experience in managing billing discrepancies and training staff. Skilled in analyzing service metrics to implement process enhancements, ensuring efficient operations and superior customer experiences.
Dynamic customer service specialist recognized for strong problem resolution and relationship-building capabilities. Committed to leveraging expertise in active listening and critical thinking to enhance service delivery and foster loyalty.
Work History
Customer Service Representative
2 Years 1 Month- Resolved customer inquiries through multiple communication channels, ensuring timely and accurate responses.
- Managed billing discrepancies by collaborating with internal teams to enhance resolution processes.
- Trained new staff on customer service protocols, fostering a consistent approach to client interactions.
- Implemented feedback mechanisms to improve service delivery and customer satisfaction ratings.
- Analyzed service metrics to identify trends, leading to more effective troubleshooting strategies.
- Developed training materials that improved team performance and adherence to best practices in billing procedures.
- Led initiatives for process improvements that streamlined operations and reduced response times for customer concerns.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Unit Clerk
1 Year 5 Months- Managed patient records and documentation to ensure accuracy and compliance with healthcare regulations.
- Coordinated communication between medical staff, patients, and families to enhance care delivery.
- Utilized electronic health record (EHR) systems for data entry and retrieval of patient information.
- Scheduled appointments and maintained calendars for multiple healthcare providers efficiently.
- Assisted in onboarding new staff by providing training on administrative procedures and protocols.
- Implemented process improvements that streamlined operations within the unit, increasing efficiency.
- Supported billing processes by verifying insurance information and processing claims accurately.
- Answered multi-line telephone system, provided information, and directed calls.
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
- Prepared admissions charts and scanned records.
- Arranged discharges and patient transportations.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Organized patient charts, enhancing the flow of information among healthcare providers and contributing to better-informed treatment decisions.
Patient Access Representative
3 Years 6 Months- Facilitated patient check-in processes to ensure accurate information capture and minimize wait times.
- Managed insurance verification procedures, ensuring compliance with policies and enhancing service delivery.
- Assisted patients with scheduling appointments, improving access to care and patient satisfaction levels.
- Collaborated with clinical staff to streamline communication between departments for efficient patient flow.
- Implemented electronic health record updates, maintaining data integrity and supporting healthcare operations.
- Educated patients on healthcare services and financial options, enhancing understanding of available resources.
- Resolved patient inquiries effectively, fostering positive relationships and promoting a supportive environment.
Education
High School Diploma
Associate of Science
Skills
Customer service
Active listening
Critical thinking
Data entry
Customer relations
Problem resolution
Relationship building
Call center experience
Computer proficiency
Certification
- Sales Essentials Certificate
- MCAS - Microsoft Certified Application Specialist
- ACE - Adobe Certified Expert, Photoshop
Timeline
Customer Service Representative
Sigma Delta Billing
06.2024 - 07.2026Read More
Unit Clerk
Northlake Behavioral Health
10.2022 - 03.2024Read More
Patient Access Representative
Tulane Medical Center
02.2019 - 08.2022Read More
River Parish Community College
High School Diploma
Read More
Blue Cliff College
Associate of Science
Read More