BRITTANY PENA
LAREDO,TX
Summary
I’m seeking a job at a fast-paced company that offers opportunities for advancement.
Overview
6
6
years of professional experience
Work History
Medical Assistant
Safari Pediatrics
Laredo, TX
04.2024 - Current
- Ordering of referrals and lab work
- Vaccine and therapeutic injection administration
- Newborn Screening
- Completed and submitted clinical documentation in accordance with agency guidelines
- Performed routine tests such as vision and hearing tests
- Recorded patients medical history, vital statistics, and test results in medical records
Medical Clerk
Border Region Behavioral Hlth
Laredo, TX
02.2023 - 02.2024
- Perform secretarial duties using specific knowledge of medical terminology and hospital, clinic, or laboratory procedures
- Duties may include scheduling appointments, billing patients, and compiling and recording medical charts, reports, and correspondence
Sales Agent
State Farm
Laredo, TX
01.2022 - 03.2022
- Customize insurance programs to suit individual customers, often covering a variety of risks
- Sell various types of insurance policies to businesses and individuals on behalf of insurance companies, including automobile, fire, life, property, medical and dental insurance, or specialized policies, such as marine, farm/crop, and medical malpractice
- Explain features, advantages, and disadvantages of various policies to promote sale of insurance plans
- Perform administrative tasks, such as maintaining records and handling policy renewals
Sales Agent
Concentrix
Laredo, TX
01.2021 - 04.2021
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Check to ensure that appropriate changes were made to resolve customers' problems
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
Insurance Sales Agent
Pronto Insurance
Laredo, TX
01.2019 - 04.2021
- Call on policyholders to deliver and explain policy, to analyze insurance program and suggest additions or changes, or to change beneficiaries
- Confer with clients to obtain and provide information when claims are made on a policy
- Interview prospective clients to obtain data about their financial resources and needs, the physical condition of the person or property to be insured, and to discuss any existing coverage
- Contact underwriter and submit forms to obtain binder coverage
Education
Diploma - General High School Curriculum
Dr.Leo G Cigarroa High School
Some College (No Degree) - CMA
Rgv Vocational Services
Laredo, TXSkills
- Multitasking
- Confidentiality
- Patient care
- Clinical documentation
- Injection administration
- Medical terminology
- Vital signs monitoring
- Appointment scheduling
- Data entry
- Regulatory compliance
- Medical record management
- Communication skills
- Problem solving
- Team collaboration
- Sterile technique
- Multitasking Abilities
- Dictation and transcription
- Patient-handling equipment
- Nonviolent crisis intervention
- EKG procedures
- Patient confidentiality
- Electronic medical records
- OB/GYN procedures
- Medical office assistant
- Immunization administration
- Medical assistant (NCMA)
- Emergency response preparedness
- Specimen collection
- Electrocardiography (EKG)
References
References Available on Request
Certifications
- NAHP
Timeline
Medical Assistant
Safari Pediatrics
04.2024 - Current
Medical Clerk
Border Region Behavioral Hlth
02.2023 - 02.2024
Sales Agent
State Farm
01.2022 - 03.2022
Sales Agent
Concentrix
01.2021 - 04.2021
Insurance Sales Agent
Pronto Insurance
01.2019 - 04.2021
Diploma - General High School Curriculum
Dr.Leo G Cigarroa High School
Some College (No Degree) - CMA
Rgv Vocational Services