Brittany Pernicka
Milton
Summary
Analytical criminal justice professional with a Bachelor degree in Criminal Justice and a Master degree in Forensic Psychology in progress with graduation expected this year. Experienced in emergency communications and nonprofit case coordination. Proven ability to maintain confidential records, perform high volume data entry, and support time sensitive operations in regulated environments. Skilled in documentation, scheduling, customer service, and compliance with formal procedures.
Overview
2
2
years of professional experience
Work History
Scheduler
SSTA
06.2024 - 01.2026
- Coordinate client transportation schedules within regulated nonprofit service programs.
- Verify eligibility, service authorization, and required documentation prior to scheduling.
- Maintain accurate and confidential client records and case notes. Enter, update, and audit scheduling and service data to ensure completeness and compliance.
- Communicate with clients, drivers, and internal case staff to confirm service details and resolve scheduling conflicts.
- Monitor daily service flow and make real time adjustments to support continuity of care.
- Provide professional customer service while adhering to confidentiality requirements and organizational procedures.
Emergency Communications Specialist
City of Winooski
10.2024 - 01.2025
- Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Operated emergency response systems to update and retrieve up-to-date information for first responders.
Education
Master of Science - Forensic Psychology
Southern New Hampshire University
Hooksett, NH12-2026
Bachelor of Science - Criminal Justice
Southern New Hampshire University
Hooksett, NH10-2024
High School Diploma -
Champlain Valley Union High School
Hinesburg, VT06-2014
Skills
- High volume data entry with strong accuracy
- Confidential record handling and privacy compliance
- Case file organization and audit support
- Professional customer service and public interaction
- Time sensitive scheduling and case flow coordination
- Attention to detail and quality control
- Calm and professional communication under pressure
- Basic knowledge of court procedures and terminology
- Report writing and narrative documentation
Timeline
Emergency Communications Specialist
City of Winooski
10.2024 - 01.2025
Scheduler
SSTA
06.2024 - 01.2026
Master of Science - Forensic Psychology
Southern New Hampshire University
Bachelor of Science - Criminal Justice
Southern New Hampshire University
High School Diploma -
Champlain Valley Union High School