Brittany Piedra
Odessa
Summary
Dynamic professional with a proven track record in risk management and Microsoft Office, consistently driving enhancements in customer satisfaction and operational efficiency. Expertise in streamlining operations is demonstrated through effective transaction processing and adept team leadership, fostering a collaborative environment that maximizes productivity. Recognized for achieving significant improvements in audit compliance and operational efficiency, showcasing exceptional problem-solving and organizational skills that contribute to robust business outcomes. Committed to leveraging analytical acumen and strategic insights to deliver impactful solutions aligned with organizational goals.
Overview
17
17
years of professional experience
Work History
Universal Banker
Southwest Bank
08.2025 - Current
- Processed transactions accurately, ensuring compliance with banking regulations and policies.
- Assisted customers in selecting suitable financial products to meet their needs.
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Provided exceptional service through accurate and efficient management of teller line duties while maintaining strict confidentiality standards.
Universal Banker/Head Teller
Community National Bank
11.2019 - 08.2025
- Accurately and efficiently process and record routine transactions for bank customers, including cashing checks, accepting deposits and withdrawals, processing loan payments, and money transfers.
- Maintained adherence to internal controls, policies, and procedures.
- Performed fraud prevention duties by monitoring suspicious activity on customer accounts.
- Researched account discrepancies or errors identified during audits or reviews.
- Set up new accounts and services for customers and explained important restrictions, benefits and requirements of each.
- Trained and coached less experienced team members in procedures, compliance standards and performance strategies.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
General Manager
Eyemart Express
07.2012 - 10.2019
- Inventory control, Deposits, Audits, Managed daily operations, trained new hires, Customer service, P&L Control, Schedules, Managed staff, A/R control, Machine maintenance, Process jobs same day, Enforced OSHA & safety requirements.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Conducted regular meetings with senior management team to review progress against established objectives.
Lead Application Processor/Scanner
Image API
09.2011 - 07.2012
- Managed teams that oversee mailroom, prep, data entry, scan, and QC staff
- Ensured all in bound mail is picked up on a daily basis to releasing of images to HHSC and all steps for completion in between
- Work with production and quality goals for individual staff members and the unit are met or exceeded including but not limited to timely and accurate processing of applications, recertification, correspondence, expedited applications and supporting documents
Cashier
Family Dollar
01.2009 - 08.2011
- Executed inventory management, handled deposits, and managed truck orders.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Greeted customers and answered any questions they had about the store's products and services.
Education
GED -
Odessa College
Odessa, TX01.2014
Skills
- Proficient in Windows Systems
- Microsoft Office
- Wire transfers
- Document preparation
- Transaction processing
- Payment processing
- Risk management
- Banking software navigation
- Branch operations
- Cash handling proficiency
- Check processing
- Debt management
- Deposit processing
- Electronic funds transfer
Timeline
Universal Banker
Southwest Bank
08.2025 - Current
Universal Banker/Head Teller
Community National Bank
11.2019 - 08.2025
General Manager
Eyemart Express
07.2012 - 10.2019
Lead Application Processor/Scanner
Image API
09.2011 - 07.2012
Cashier
Family Dollar
01.2009 - 08.2011
GED -
Odessa College