Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Brittany Portlock

Dallas

Summary

Dynamic and results-oriented Operations & Team manager with proven track record of landing high performing teams, optimizing workflows, and driving efficiency in fast-paced environments. Adept at strategic planning, process improvement, and performance management, with a strong ability to align business objectives with operational execution. Skilled in mentoring teams, managing cross-functional projects, and implementing data driven strategies to enhance productivity and profitability. Recognized for problem-solving, leadership development, and optimizing business operations to drive organizational success.

Overview

9
9
years of professional experience

Work History

Case Manager

Brius
Carrollton
12.2022 - 03.2025
  • Oversee end-to-end case management processes, ensuring timely completion and adherence to compliance standards.
  • Lead and mentor a team of treatment planners, providing structured feedback and aligning their goals with corporate objectives.
  • Develop and implement streamlined workflows, optimizing team efficiency and reducing case turnaround times.
  • Proactively identify and address operational traffic flow, improving process efficiency and project outcomes.
  • Collaborate with physicians, technicians, and cross-functional teams to enhance patient care delivery

Conversion Specialist

Oracle (via Apex Systems)
Glen View
08.2022 - 03.2023
  • Managed corporate software training rollouts, ensuring seamless adoption and compliance with client deadlines.
  • Coordinated international training programs, including a successful project in Vancouver, Canada.
  • Identified and mitigated project risks, troubleshooting technical issues to maintain workflow continuity.
  • Partnered with stakeholders to tailor training solutions, enhancing user engagement and retention.

Assistant Manager

Cinemark Movies 8
Lewisville
06.2016 - 01.2018
  • Worked cross-functionally with other departments.
  • Conducted inventory audits, optimized stock levels, and coordinated with sister locations to meet demand.
  • Assisted with operational tasks, including data entry, reporting, and performance tracking.
  • Oversaw day-to-day operations and supervised team members.

Education

Bachelor of Business Administration - International Business

Stephen F Austin State University
Nacogdoches, TX
12.2021

Skills

  • Decision making
  • Workflow optimization
  • Google Workspace
  • Data analysis and reporting
  • Cross-functional team coordination
  • Strategic planning
  • Microsoft Office Suite (Excel, Word, PowerPoint)
  • Time management
  • Scheduling and planning
  • Outlook
  • Standard operating procedures (SOPs)
  • Results-oriented and accountable leadership

Accomplishments

  • Greater Plano Kiwanis Club Scholarship - 2019

Timeline

Case Manager

Brius
12.2022 - 03.2025

Conversion Specialist

Oracle (via Apex Systems)
08.2022 - 03.2023

Assistant Manager

Cinemark Movies 8
06.2016 - 01.2018

Bachelor of Business Administration - International Business

Stephen F Austin State University

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