Brittany Pratt
Westville
Summary
Dedicated office manager with expertise in customer service and organizational skills. Committed to enhancing team productivity and optimizing office operations to drive efficiency and satisfaction.
Overview
10
10
years of professional experience
Work History
Office Manager
Lake Erie College of Osteopathic Medicine
DeFuniak Springs, FL
06.2023 - Current
- Overseeing daily front-desk operations, managing patient records, conducting staff meeting
- Reports: balances, credits, and missing charges
- Verifying insurance
- Managed inventory of office supplies, ensuring availability and cost-effectiveness for departmental needs.
- Developed training materials for new hires, facilitating onboarding processes and enhancing team integration.
- Mentored junior staff in administrative best practices, fostering a culture of continuous improvement within the team.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Implemented comprehensive training program for new hires, improving their integration into team and productivity.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Optimized office space utilization, leading to more efficient and productive work environment.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Kept high average of performance evaluations.
- Interceded between employees during arguments and diffused tense situations.
- Extra duties when needed.
- Managed student absences and make up days
- Streamlined office operations to enhance administrative efficiency and support academic departments.
Patient Care Coordinator
Lake Erie College of Osteopathic Medicine
DeFuniak Springs, FL
08.2018 - 06.2023
- Coordinated patient scheduling and appointments to optimize clinic workflow.
- Managed patient records using electronic health record (EHR) systems, ensuring accuracy and confidentiality.
- Facilitated communication between patients and medical staff to address inquiries and resolve issues promptly.
- Supported insurance verification processes to ensure coverage and reduce billing discrepancies.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Follow LECOM guidelines, policies, and regulations, to include FERPA/HIPAA/CODA
- Ensure complete and accurate patient registration
- Record patient insurance
Medical Receptionist
Dr. Kate Lops
Crestview, FL
09.2017 - 08.2018
- Managed patient scheduling and appointment confirmations to enhance operational efficiency.
- Processed patient intake forms, ensuring accuracy and compliance with healthcare regulations.
- Coordinated communication between patients and medical staff to improve service delivery.
- Implemented electronic health record systems for streamlined data management and access.
- Completed medical referrals
- Patient insurance verification
- All other general office duties
Medical Receptionist
White Sands Podiatry - Foot & Ankle Surgery Center
Crestview, FL
12.2015 - 10.2016
- Patient check in/out
- Completed medical referrals
- Patient insurance verification
- Patient document verification
- Preparation of medical documents
- All general office duties
Education
Medical Billing And Coding
Ashworth College
Norcross, GA12-2025
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Administrative support
- Payroll processing
- Document management
- Clerical support
- Credit and collections
- Relationship building
- Mail handling
- Inventory control
- Staff management
- Employee supervision
- Staff hiring
- Administrative oversight
- Employee training
- Financial tracking
- Team supervision
- Staff training
- Report preparation
- Meeting planning
- Facility management
- Performance improvement
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Problem-solving abilities
- Effective communication
Timeline
Office Manager
Lake Erie College of Osteopathic Medicine
06.2023 - Current
Patient Care Coordinator
Lake Erie College of Osteopathic Medicine
08.2018 - 06.2023
Medical Receptionist
Dr. Kate Lops
09.2017 - 08.2018
Medical Receptionist
White Sands Podiatry - Foot & Ankle Surgery Center
12.2015 - 10.2016
Medical Billing And Coding
Ashworth College