Brittany Prebynski
Barberton,OH
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
18
18
years of professional experience
Work History
Manager
Cryotherapy Plus
Akron, OH
08.2018 - 11.2024
- Evaluated individual and team business performance and identified opportunities for improvement.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Coached, mentored and trained team members in order to improve their job performance.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Monitored staff performance and addressed issues.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Exceeded customer satisfaction by finding creative solutions to problems.
Sales Support Associate
JCPenney
Akron, OH
12.2013 - 03.2020
- Computed purchases and received and processed cash or credit payment.
- De-escalated irate customers with communication skills and sales expertise.
- Recommended, selected and located merchandise based on customer desires.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Processed customer orders, exchanges and returns and kept customers informed about progress.
- Answered high volume of calls in fast-paced environment to offer above-and-beyond support for sales representatives' diverse needs.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Handled returns and exchanges according to company policies.
- Greeted customers to determine wants or needs.
- Prepared merchandise for purchase or rental.
- Organized store by returning merchandise to proper areas and restocked displays.
Front End Supervisor
Dick's Sporting Goods, Inc
Akron, Ohio
07.2006 - 12.2013
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Resolved customer complaints in a professional manner.
- Coached staff on strategies to enhance performance and improve customer relations.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Developed and implemented strategic plans for front end operations to ensure customer satisfaction.
- Implemented procedures to reduce shrinkage and increase profitability of the department.
- Used Point of Sale register system to complete transactions.
- Monitored cash register transactions to ensure accuracy and compliance with company policies.
Education
High School Diploma -
Barberton High School
Barberton, OH06-2006
Skills
- Clear communication
- Decision-making
- Schedule preparation
- Task delegation
- Staff management
- Team leadership
- Conflict resolution
- Recruiting and interviewing
- Customer service
- Relationship building
- Verbal and written communication
- Goal setting
Timeline
Manager
Cryotherapy Plus
08.2018 - 11.2024
Sales Support Associate
JCPenney
12.2013 - 03.2020
Front End Supervisor
Dick's Sporting Goods, Inc
07.2006 - 12.2013
High School Diploma -
Barberton High School