Brittany Proto
Beaufort,SC
Summary
Dynamic leader with a proven track record at Bricks On Boundary, enhancing business efficiency and customer satisfaction. Expert in operations management and staff development, adept at motivating teams to exceed performance goals. Skilled in inventory control and customer service, achieving significant improvements in workflow coordination and staff retention.
Overview
8
8
years of professional experience
Work History
Assistant General Manager
Bricks On Boundary
06.2020 - Current
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Managed team schedule with eye for coverage needs and individual strengths.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standards
- Upgraded technology systems, enhancing overall business efficiency and customer interaction.
- Managed scheduling and payroll, optimizing labor costs while maintaining staff satisfaction.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Lead Server
Salumi & Formaggi
02.2017 - 03.2020
- Cultivated warm relationships with regular customers
- Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
- Supported other staff members during busy shifts by stepping in wherever needed to maintain smooth operations.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
Associate Degree In Digital Arts - Graphic Design, Web Design & Video
Art Institute Of York PA
09.2010
Skills
- Operations management
- Sales techniques
- Workflow coordination
- Customer service
Timeline
Assistant General Manager
Bricks On Boundary
06.2020 - Current
Lead Server
Salumi & Formaggi
02.2017 - 03.2020
Associate Degree In Digital Arts - Graphic Design, Web Design & Video
Art Institute Of York PA
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