Brittany Pullen
Barberton
Summary
I'm a driven individual who works well in a busy work environment. I am a team player, but also good at leading. I have strong communication skills, multitasking skills, problem solving skills and a I am very organized, reliable individual.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Human Resources Manager
Gilcrest Center
Doylestown, OH
01.2024 - Current
- Conducted performance management training for managers to ensure consistent evaluations.
- Facilitated conflict resolution sessions, fostering a collaborative work environment.
- Oversaw compliance with labor laws and company policies, reducing legal risks.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Organized and led staff orientation programs and training to promote collaboration.
- Motivated employees through special events, incentive programs, and constructive feedback.
DSP
Individual Outcomes
Tallmadge, OH
05.2024 - 12.2025
- Supported individuals with developmental disabilities in daily living activities and personal care tasks.
- Developed and implemented individualized support plans to enhance clients' quality of life.
- Facilitated communication between clients, families, and interdisciplinary teams to ensure comprehensive care.
- Monitored client progress and adjusted strategies to meet evolving needs effectively.
- Trained new staff on best practices in direct support services and client engagement techniques.
- Advocated for clients' rights and access to community resources and services.
- Led workshops to promote social skills development among clients through group activities.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
RBT
Hopebridge Autism Therapy Center
Akron, OH
06.2025 - 08.2025
- Maintained accurate documentation of client sessions, ensuring compliance with clinical standards and regulations.
- Established positive relationships with clients, fostering trust and encouraging participation in therapy sessions.
- Participated in regular team meetings to discuss client outcomes, share insights, and enhance program quality.
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.
- Maintained detailed records of client progress, enabling data-driven decision making for intervention adjustments and goal development.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Empowered clients to self-advocate by teaching them effective communication strategies and adaptive coping mechanisms.
- Developed rapport with clients and families, fostering trust and open communication essential to successful treatment outcomes.
Patient Care Coordinator
Yankee Bionics
Akron, OH
04.2024 - 04.2025
- Coordinated patient appointments and follow-ups.
- Assisted patients in navigating insurance verification and benefits inquiries efficiently.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Monitored inventory levels of medical supplies and equipment, placing orders when necessary to prevent shortages or delays in patient care provision.
Pharmacy Technician
Medicine Shoppe
Norton,OH
08.2018 - 03.2020
- Processed prescriptions accurately and efficiently, ensuring compliance with pharmacy regulations.
- Assisted pharmacists in medication management, enhancing patient care through effective communication.
- Maintained inventory levels, utilizing pharmacy management software to optimize stock control.
- Educated patients on medication usage and side effects, improving adherence and health outcomes.
- Trained new pharmacy technicians on operational procedures, fostering a collaborative work environment.
- Oversaw daily operations during peak hours, ensuring consistent service quality and team performance.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Education
High School Diploma -
Chippewa High School
Doylestown, OHSkills
- Strong communication skills
- Multitasking
- Keeping organized records
- Works well with others
- Decision Making
- Great at building relationships with clients and their families
- Reliable
Certification
- RBT - Registered Behavior Technician
Timeline
RBT
Hopebridge Autism Therapy Center
06.2025 - 08.2025
DSP
Individual Outcomes
05.2024 - 12.2025
Patient Care Coordinator
Yankee Bionics
04.2024 - 04.2025
Human Resources Manager
Gilcrest Center
01.2024 - Current
Pharmacy Technician
Medicine Shoppe
08.2018 - 03.2020
High School Diploma -
Chippewa High School