Brittnay Randall
Deer Park,TX
Summary
An Advanced person with the knowledge of Customer service, HIPAA and PHI. Skilled in Medical Terminology and is currently going to school for Medical Billing and Coding. I have a strong attention to detail and focus on achieving numerous goals throughout my career. Willing to learn new opportunity's and strive to build my professional background to advanced. Strong in team collaboration, adherence, and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Pharmacy Service Representative
Continuum Solutions
09.2024 - 11.2024
- Answered inbound calls averaging 60 to 100 daily regarding refilling medication, Insurance questions, paid claims, or other program information with CVS specialty
- Navigated in the patients account portal and updated Private Health Information (PHI) if needed.
- Read policies and HIPAA regulations to patients for better understanding.
- Notated account on what phone calls were about.
- Used a phone system Avaya and SPARCS.
- Experienced in Microsoft Teams, Word, Excel spreadsheet and etc.
- Used two monitors to navigated better on multiple applications.
Customer Service Representative
RemX, McKesson Specialty
10.2023 - 01.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Took inbound calls approximately 40-60 daily, regarding refill medications, updating Private Health Information (PHI) and helped with enrolling them in the program to receive their medication.
- Slight Data entry experience. With putting patients information in the system correctly and sending the applications to correct queue.
- Notated patients account portal on what the call was regarding and what all was done to help assist the patient during the call.
- Experienced in Microsoft Teams, Word, Excel and etc applications.
- Used Salesforce and Five9 for phone system.
Customer Support Representative
Xfinity Comcast
11.2020 - 05.2022
- Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
- Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
- Took Inbound calls approximately 20-40 daily, regarding technical issues, WIFI related questions, outages and other electronic problems.
- Notated in the customers account portal with address changes, payment information, and WIFI and Cable services.
- Notated on what the call was regarding and what was done to help resolve the problem.
- Resolved technical issues for customers with clear explanations and step-by-step guidance.
- Initiated proactive follow-ups with clients to ensure their needs were met after initial interactions.
Education
Associate of Applied Science - Health Information Technology
San Jacinto College
Pasadena, TX12-2025
High School Diploma -
La Porte High School
La Porte, TX05-2016
Skills
- Patient confidentiality
- Insurance verification
- HIPAA regulations
- Organization and prioritization
- POS system operation
- Telephone etiquette
- Prescription fulfillment
- Teamwork and collaboration
- Customer service
- Problem-solving skills
- Time management
- Attention to detail
- Multitasking
- Computer skills
- Verbal and written communication
- Phone etiquette
- Data entry
- Call center experience
- Medical terminology
Languages
English
Full Professional
Timeline
Pharmacy Service Representative
Continuum Solutions
09.2024 - 11.2024
Customer Service Representative
RemX, McKesson Specialty
10.2023 - 01.2024
Customer Support Representative
Xfinity Comcast
11.2020 - 05.2022
Associate of Applied Science - Health Information Technology
San Jacinto College
High School Diploma -
La Porte High School
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