Brittany Rausa
West Burlington,IA
Summary
I worked up til 2019 when i got my CNA license. I have two kids and have been a stay at home mom the last 4 years and am looking forward to go back to work and start my journey in the nursing field.
I would say im an Energetic Sales Associate dedicated to driving customer satisfaction and increasing sales. Positive and respectful contributor talented in filling, facing and organizing products to maintain department standards. Hardworking and punctual individual recognized for consistently receiving high ratings on customer feedback surveys.
Overview
4
4
years of professional experience
Work History
Sales Associate Customer Service
Lowes Home Improvment
Burlington, IA
01.2018 - 08.2019
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Handled customer complaints in a professional manner.
- Attended monthly store meetings
- Answered incoming telephone calls to provide store, products and services information.
- Cleaned bathrooms and maintained cleanliness in work station
- Opened store clerk
- Closing store clerk
Sales Associate
Younkers Department Store
Burlington, Iowa
10.2017 - 12.2018
- Opened store
- Closed store
- Sold younker cards
- Answered phones
- Checked out customers
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Assisted customers with product selection, sizing and styling.
- Maintained up-to-date knowledge of store merchandise and policies.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Handled customer complaints in a professional manner.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Helped customers find specific products, answered questions, and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Worked with fellow sales team members to achieve group targets.
- Built and maintained relationships with peers and upper management to drive team success.
Sales Clerk
HyVee Foods
Burlington, Iowa
01.2016 - 08.2017
- Checked out customers
- Bagged groceries
- Cleaned bathrooms
- Stocked shelves
- Grabbed carts
- Organized backroom stock areas as well as kept up with organization of front end displays
- Handled money, checks, credit cards, gift cards, returns and other forms of payments in accordance with established procedures.
Education
Certification - CNA
Southeastern Community College
West Burlington, IA12-2019
High School Diploma -
West Burlington High School
West Burlington, IA01-2018
Skills
- Client Account Management
- Contract Preparation
- Payment Processing
- Sales Development
- Cleaner
- Customer service representative
- Talking through frusturated customers
- Opening and closing stores
- Helping fellow associates
- Caring for what people want
Timeline
Sales Associate Customer Service
Lowes Home Improvment
01.2018 - 08.2019
Sales Associate
Younkers Department Store
10.2017 - 12.2018
Sales Clerk
HyVee Foods
01.2016 - 08.2017
Certification - CNA
Southeastern Community College
High School Diploma -
West Burlington High School