Brittany Ravenell
Eastover,SC
Summary
Seasoned Service Manager bringing 14 years of customer service experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
15
15
years of professional experience
Work History
Substation 2 Manager
Corner Pantry
09.2021 - 12.2022
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Defined clear targets and objectives and communicated to other team members.
- Resolved customer complaints in professional and timely manner.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Monitored inventory levels and placed orders to replenish stock.
- Implemented strategies to increase customer service satisfaction ratings.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Front Line Cook and Server
Waffle House Restaurant
05.2015 - 07.2021
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Inspected dishes and utensils for cleanliness.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Increased sales significantly by upselling higher-end products to customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Customer Service Desk Cashier
Bilo Grocery
04.2008 - 07.2011
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Processed refunds and exchanges in accordance with company policy.
- Redeemed coupons to discount purchases.
- Checked personal identifications during alcohol and tobacco sales.
- Referred to price sheets and special sale bulletins to enter price changes.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
Education
High School Diploma -
Hanahan High School
Hanahan, SC06.2009
Skills
- Cost Management
- Business Management Principles
- Fire Safety Regulations
- Till Counting
- Health and Safety Regulations
- Staff Management
- Customer Service
- Task Delegation
- Employee Supervision
- Control of Expenses
- Coaching and Mentorship
- Advertising Techniques
- Sales Strategies
- Greet Guests
Hobbies
i cook cater for close friends and love ones and homeless. I also braid and dabble in styling. im a woman of many hats whether its a mother, mentor, councilor, friend, donate to charity, just love planting seeds.
Timeline
Substation 2 Manager
Corner Pantry
09.2021 - 12.2022
Front Line Cook and Server
Waffle House Restaurant
05.2015 - 07.2021
Customer Service Desk Cashier
Bilo Grocery
04.2008 - 07.2011
High School Diploma -
Hanahan High School
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