Brittany Ray
Dallas,TX
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Witherite Law Group
06.2022 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Updated account information to maintain customer records.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Facilitated timely resolution of legal matters by preparing and organizing essential documents.
- Conducted comprehensive legal research using various resources such as online databases, law libraries, or government agencies to support case strategies effectively.
- Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
- Organized documents to manage paper and electronic filing systems of clients.
Administrator Assistant/ Admissions
Continental Truck Driver and Training School
10.2020 - 08.2021
- Train new hires on company policies and procedures and use the best training methods.
- Gather and evaluate information from new enrolling students and training materials and methods, order and maintain in-house training equipment and facilities and manage the budget set for training.
- Inform employees on scheduled training and track their progress
- Streamlined office operations by implementing efficient filing and organizational systems.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Improved team collaboration by managing schedules and coordinating meetings for staff members.
- Maintained a professional office environment, ensuring cleanliness and proper organization of supplies.
Legal Assistant/ paralegal
Zendeh Del Law Firm
10.2016 - 07.2019
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Facilitated timely resolution of legal matters by preparing and organizing essential documents.
- Supported attorneys in achieving favorable outcomes through thorough research and analysis of complex legal issues.
- Prepared legal briefs, motions, and pleadings.
- Communicated pertinent information to clients via phone, email, and mail.
- Contacted clients to schedule appointments and discuss progress of cases.
- Revised and finalized letters, briefs, and memos.
- Prepared various exhibits for attorneys for public meetings, zoning commission meetings, and legal resolutions.
Education
Diploma -
Federal Way High School
Federal Way, WA02.2007
Skills
- Paperwork Processing
- Account updating
- Data Entry
- Consultative Sales
- Data Collection
- Report Generation
- Product Knowledge
- Active Listening
- Filing
- Customer Service
- Documentation
- Microsoft Excel
Summary Of Qualification
8+ years Office Manager, legal assistant experience. Detail oriented, skilled in time management, Skilled training and ability to work well with others providing a world class customer service experience. Proficient in multiple database programs, Internet, social media and MS Office software products.
Timeline
Customer Service Representative
Witherite Law Group
06.2022 - Current
Administrator Assistant/ Admissions
Continental Truck Driver and Training School
10.2020 - 08.2021
Legal Assistant/ paralegal
Zendeh Del Law Firm
10.2016 - 07.2019
Diploma -
Federal Way High School
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