Brittany Reed

• Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
• Used EMR software to manage patient records and files.
• Handled daily office operations such as filing, data entry, and inventory management.
• Completed documents, case histories, and forms, such as intake and insurance forms.
• Assisted with onboarding process for new medical staff members by coordinating orientation activities.

• Helped patients understand care, coverage and payment responsibilities and rights.
• Assisted patients in selecting appropriate courses of actions and obtaining needed support.
• Worked with patients to appeal insurance decisions and coordinated with providers to resolve problems.
• Instructed patients on policies and required actions for different types of appointments and procedures.
• Collaborated with clinical and administrative staff to meet patient needs.

• Assisted patients with canceling and rescheduling appointments.
• Adjusted appointments according to priority and tracked appointment durations.
• Updated patient information in databases and adhered to confidentiality requirements.
• Adhered to HIPAA requirements to safeguard patient confidentiality.
• Transmitted medical records and other correspondence by mail, e-mail, or fax.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Implemented training programs for new representatives, fostering skill development and efficiency.
• Led customer service team to enhance support processes and improve client satisfaction.
• Supervised daily operations of customer service team, ensuring adherence to company policies and standards.

Expected graduation August 2027