Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carsten Wills

Summary

Dynamic professional with a proven track record at Sheridan Memorial Hospital, excelling in data entry and customer service. Adept at streamlining processes and enhancing patient care coordination, I leverage strong organizational skills to manage high-volume referrals efficiently. Committed to collaboration and problem-solving, I consistently deliver results that exceed expectations.

Overview

14
14
years of professional experience

Work History

Referral Specialist

Sheridan Memorial Hospital
06.2024 - Current
  • Collaborated with the clinic healthcare providers to ensure accurate and complete referral information, improving patient care coordination.
  • Streamlined referral processes for increased efficiency, resulting in timely appointments for patients.
  • Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
  • Managed high-volume referral requests by prioritizing tasks and maintaining organized records.
  • Ensured continuity of care by regularly updating patient records with recent test results or changes in medical history.

Real Estate Agent

Summit Realty Group Inc
02.2021 - Current
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Negotiated, facilitated, and managed real estate transactions.
  • Advertised client properties through websites, social media, and real estate guides.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
  • Advised clients on market conditions and property value for informed decision-making.

IT Technician

Sheridan County School District 2
08.2017 - 02.2021
  • Maintained office PCs, networks and mobile devices.
  • Set up PCs, projectors, and microphones for use in video conferencing rooms.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
  • Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
  • Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
  • Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
  • Participated in planning sessions for IT projects, contributing technical expertise to ensure successful project outcomes.

Seed Technician

Holly Hybrid Seed
07.2016 - 08.2017
  • Performed routine preventative maintenance tasks on coater equipment to maintain optimum functionality and extend its lifespan.
  • Demonstrated adaptability by quickly learning new technologies and techniques as required within the ever-evolving industry.
  • Reduced material waste by accurately measuring and applying coatings according to specifications.
  • Contributed to cost reduction efforts through careful evaluation of material usage, minimizing waste without sacrificing product quality.
  • Improved product quality by optimizing coating processes and implementing strict quality control measures.

Assistant Manager

Let 'er Buck Car Wash
01.2012 - 07.2016
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Education

High School Diploma -

Sheridan High School
Sheridan, WY
05.2010

Skills

  • Data entry proficiency

  • Desktop technical support

  • Technical support

  • Scheduled maintenance

  • Caseload management

  • Customer service

  • Problem-solving

  • Organization and time management

  • Administrative support

  • Collaboration and teamwork

Timeline

Referral Specialist

Sheridan Memorial Hospital
06.2024 - Current

Real Estate Agent

Summit Realty Group Inc
02.2021 - Current

IT Technician

Sheridan County School District 2
08.2017 - 02.2021

Seed Technician

Holly Hybrid Seed
07.2016 - 08.2017

Assistant Manager

Let 'er Buck Car Wash
01.2012 - 07.2016

High School Diploma -

Sheridan High School

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