Brittany Reyes
Colorado Springs,CO
Summary
Hard working and passionate, detail-oriented, organized Property Manager offering 8 years of property management experience paired with goal-oriented and a performance-minded approach. Effective at managing personnel, property and special projects. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs. Highly proficient, positive and diligent in building lasting relationships with ownership, property management companies, vendors, residents and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
14
14
years of professional experience
Work History
Property Manager
GRIFFIS BLESSING INC
11.2022 - Current
- North Pointe Apartments (LEASE UP COMMUNITY)
- Directed property management program by determining requirements, planning for material equipment replacement and implementing quality control oversight.
- Hired, trained, managed and motivated employees to be productive and engaged in work.
- Introduced prospective residents to types of units available and performed tours of premises.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Maintained operational facilities attractive to potential residents by organizing regular maintenance, major repairs, and capital improvement projects.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Developed and implemented marketing strategies to increase occupancy rates.
- Maintained sufficient number of units market-ready for lease.
- Communicated effectively with owners, residents, and on-site associates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Maximized rental income while minimizing expenses through effective planning and control.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Generated professional networks by engaging in professional, industry and government organizations.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Followed up on delinquent residents and coordinated collection procedures.
- Accomplished multiple tasks within established timeframes.
Assistant Community Manager
THOMPSON THRIFT
10.2021 - 09.2022
- APEX (LEASE UP COMMUNITY)
- Colorado Springs
- Assist in lease-up community of 360 apartment homes
- Social media marketing/ Outreach marketing/brand ambassador Coordinate and schedule monthly events with vendors and execute promotional activities to drive community engagement and increase occupancy numbers.
- Addressed and resolved resident complaints and inquiries, maintaining high satisfaction.
- Efficiently handle all inbound and outbound correspondence via phone, email, web inquiry
- Prepared correspondence accounting and financial documents for analysis to include Accounting Month End processing, Legal Demands, and Vendor accuracy of maintenance and cleaning vendors
- Participated in monthly, quarterly budgeting
- Handled all resident logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
- Inspected buildings, vacant units, and common areas regularly to identify repairs needing immediate attention.
- Increased office organization by creating filing systems and managing confidential information carefully.
- Evaluated property conditions and recommended improvements.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Inspected units before and after resident moves to write effective leases and determine charges or readiness for new residents.
Assistant Property Manager
RAM PARTNERS LLC
06.2018 - 10.2021
- LODGE AT BLACK FOREST PHASE I and II (LEASE UP COMMUNITY)
- Colorado Springs
- Actively participate in leasing and marketing of the community to maximize occupancy
- Meet and greet prospective residents and vendors in a professional and enthusiastic manner
- Qualify potential residents by determining his or her need(s) and eligibility Tour apartments with potential residents stay current with property specific information
- Prepare and submit all administrative forms, files and reports in an accurate, organized, and punctual manner
- Assist the Property Manager in designing and implementing a resident retention program (i.e., newsletter, resident referral program or social activities)
- Efficient in Word, Excel, Yardi, Yieldstar, On-site, Aptexx, Nexus, LRO, Resolve, Rent Cafe, CRM, Oates, Onesite, Entrata, Outlook
- Prepared correspondence accounting and financial documents for analysis to include Accounting Month End processing, Legal Demands, and Vendor accuracy of maintenance and cleaning vendors
- Accept, review and interview potential employees
- Screen and execute new hire paperwork
- Train and supervise leasing team to ensure proper execution of leases Ensure excellent customer service is provided with no less than 90% shop score ratio
Assistant Property Manager
ROCK RESIDENTIAL
01.2018 - 06.2018
- Colorado Springs
- Actively participate in leasing and marketing of the community to maximize occupancy
- Meet and greet prospective residents and vendors in a professional and enthusiastic manner
- Qualify potential residents by determining his or her need(s) and eligibility Tour apartments with potential residents stay current with property specific information
- Prepare and submit all administrative forms, files and reports in an accurate, organized, and punctual manner
- Assist the Property Manager in designing and implementing a resident retention program (i.e., newsletter, resident referral program or social activities) Prepared correspondence accounting and financial documents for analysis to include Accounting Month End processing, Legal Demands, and Vendor Payment Processing.
Assistant Property Manager
ROCK RESIDENTIAL
07.2017 - 01.2018
- Springs
- Actively participate in leasing and marketing of the community to maximize occupancy
- Meet and greet prospective residents and vendors in a professional and enthusiastic manner
- Qualify potential residents by determining his or her need(s) and eligibility Tour apartments with potential residents stay current with property specific information
- Prepare and submit all administrative forms, files and reports in an accurate, organized, and punctual manner
- Assist the Property Manager in designing and implementing a resident retention program (i.e., newsletter, resident referral program or social activities) Efficient in Word, Excel, Yardi, Yieldstar, On-site, Aptexx, and Nexus programs
- Prepared correspondence accounting and financial documents for analysis
Leasing Consultant
MISSION ROCK RESIDENTIAL
05.2016 - 07.2017
- Opens and closes office, model homes and vacant market ready homes for prospective residents
- Check voice mails and record all issues and follow up on leads to gain future leases. Send emails out to prospects, by reply or first conversation
- Ensure all information is accurate and in compliance with Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other Federal and State Laws,
- Update online advertising to reflect current market pricing three times daily
- Maintains awareness of local market conditions and trends
- Contributes ideas to Property Manager for marketing community and resident satisfaction
- Actively coordinate all renewals throughout the month, this include sending letters 60 and 30 days as well as follow up and scheduling resident appointments to discuss renewal rates and leasing options
- Correctly completes all lease applications on website with future residents if needed and notifies prospect of results
- Efficiently completes all lease paperwork including related addenda and accepts rents and deposits
- Performs any additional duties assigned by Assistant and or Property Manager
- Greeted prospective residents, showed apartments, and prepared leases.
- Verified prospective residents income and other information before accepting lease applications.
US Bank
10.2015 - 05.2016
- Maximize client solutions by identifying referral opportunities for new products and services based on customer’s financial goals while performing efficient and accurate banking transactions
- Deliver excellent customer service while multi tasking and listening to customer concerns/needs, wants
- Efficiently handle multiple duties under pressure and deadlines with minimal supervision
- Communicate effectively with customers in a professional manner while setting accurate expectations
- Skilled in overcoming objections and expert closing
- Resolve account service issues and respond to client inquires promptly and effectively
- Perform all money transfers and wire transfer requests for customers
- Monitor and comply with OFAC and report all suspicious activity (SARS) to FinCEN, Financial Crimes Enforcement Network
- Maintain in compliance with BSA including monitoring of money laundering, check/account kiting, fraud and illegal transactions
- Open and close accounts, credit and debit cards, loans, lines of credit, COD’s, safe deposit box, collect all information for CIP verification
Personal Banker-ATM coordinator-Assistant Branch Manager-Branch Manager
ARMED FORCES BANK, ACADEMY BANK
06.2010 - 10.2015
- Maximize client solutions by identifying referral opportunities for new products and services based on customer’s financial goals while performing efficient and accurate banking transactions
- Deliver excellent customer service to military employees, active and retired duty, spouses and cadets while multi tasking and communicating effectively in a prompt and professional manner to customer concerns/needs, wants
- Efficiently handle multiple duties under pressure and deadlines with minimal supervision
- Skilled in overcoming objections and expert closing
- Resolve account service issues and respond to client inquires promptly and effectively
- Perform all money transfers and wire transfer requests for customers
- Monitor and comply with OFAC and report all suspicious activity (SARS) to FinCEN, Financial Crimes Enforcement Network
- Maintain in compliance with BSA including monitoring of money laundering, check/account kiting, fraud and illegal transactions
- Open and close accounts, credit and debit cards, loans, lines of credit, COD’s, safe deposit box, collect all information for CIP
- Verification
- Deliver excellent customer service to military employees, active and retired duty, spouses and cadet
- Ensures all ATM’s are fully functional at all times by responding to service calls and comp failures
- Monitor and record ATM activity and accuracy
- Stock ATM’s with currency according to set ATM limits, load and unload canisters and balance and report of correct currency totals
- Comply with disputes regarding Reg E and any ATM outages
- Maintain blotter reports of ATM cash captures and totals
- Hire new employee’s and facilitate new hire paperwork and training Efficiently complete operations paperwork and audits according to weekly, monthly, and quarterly tracking reports
- Schedule and maintain employees’ vacation, sick request and any other requested time off
- Comply with procedures according to NMLS and Notary Public services
- Skills
- Yardi Software - 7 years
Education
High -
Jefferson HS
Skills
- Fair Housing Laws Knowledge
- Resident and Owner Liaising
- Property Accountability
- Creative and Adaptable
- Microsoft Office
- Microsoft Word
- Microsoft Excel
- Yardi
- RealPage/ Onesite
- CRM
- Rent Cafe
- Entrata
- Financial Budgeting and Reporting
Timeline
Property Manager
GRIFFIS BLESSING INC
11.2022 - Current
Assistant Community Manager
THOMPSON THRIFT
10.2021 - 09.2022
Assistant Property Manager
RAM PARTNERS LLC
06.2018 - 10.2021
Assistant Property Manager
ROCK RESIDENTIAL
01.2018 - 06.2018
Assistant Property Manager
ROCK RESIDENTIAL
07.2017 - 01.2018
Leasing Consultant
MISSION ROCK RESIDENTIAL
05.2016 - 07.2017
US Bank
10.2015 - 05.2016
Personal Banker-ATM coordinator-Assistant Branch Manager-Branch Manager
ARMED FORCES BANK, ACADEMY BANK
06.2010 - 10.2015
High -
Jefferson HS