Brittany Robinson
Chicago,IL
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
7
7
years of professional experience
Work History
Cashier
Hyde Park Florist
02.2020 - 05.2020
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Placed floral arrangements in refrigerated cases and arranged other merchandise on display fixtures.
- Prepared incoming flower stocks for inclusion in arrangements and bouquets
- Maintained high standard of organization and cleanliness of store premises.
- Prepared new flower and greenery shipments for arrangement by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
- Worked with customers to determine type of arrangement desired, occasion, and date, time and location for each arrangement needed.
Owner/Operator
Smiley's Cleaning Service
06.2013 - 08.2019
- Negotiated contracts with clients for products or services rendered by the company
- Identified potential risks associated with operations in order to minimize liabilities
- Established pricing models that balanced competitiveness with profitability goals
- Optimized operational processes using technology solutions such as cloud computing or automation systems
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business
- Conducted regular performance reviews of staff members to ensure efficiency and productivity goals were met
- Managed daily operations of the business, including staff, sales, inventory, and accounting
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements
Education
Certification - Construction Equipment Operation
Chicago Women in Trades Pre-Apprenticeship Program
Chicago, IL09.2020
Associate of Applied Science - General Studies
Kennedy King Community College
Chicago, IL05.2013
Skills
- Operations Management
- Google Docs
- Microsoft PowerPoint
- Microsoft Word
- Communication
- Excellent interpersonal skills
- Quick learner
- Problem Solver
- Energetic
- Cleaning and sanitizing
- Customer relations
- Attention to detail
Timeline
Cashier
Hyde Park Florist
02.2020 - 05.2020
Owner/Operator
Smiley's Cleaning Service
06.2013 - 08.2019
Associate of Applied Science - General Studies
Kennedy King Community College
Certification - Construction Equipment Operation
Chicago Women in Trades Pre-Apprenticeship Program
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