Brittany Roby
Chicago,IL
Summary
Customer-focused professional skilled in optimizing service experiences and resolving inquiries. Managed cash register operations, processed returns, and addressed customer concerns effectively. Operated POS systems and ensured compliance with company policies while collaborating with team members to enhance satisfaction through efficient problem resolution.
Overview
13
13
years of professional experience
Work History
Customer Service Assistant
Chicago Transit Authority, CTA
Chicago, IL
03.2020 - Current
- Greeted customers and identified their needs.
- Responded to customer inquiries in alignment with company policies and service standards, ensuring clarity and satisfaction.
- Assisting passengers with the vending machines.s.
- Assisted passengers with operation of venture machines.
Customer service assistant
Jewel-Osco
Chicago, Illinois
02.2014 - 07.2019
- Greeted customers in a friendly manner and assisted with their inquiries.
- Assisted Jewel-Osco customers with questions, purchases, and store service needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved customer concerns politely at front-end and service desk locations.
- Assisted customers over the phone, providing helpful information regarding products and services.
- Processed returns, exchanges, and refunds following Jewel-Osco customer service policies.
- Managed cash register transactions and balanced payment methods during shifts.
- Supported checkout lanes, bagging, and cart retrieval for smooth store flow.
- Communicated with department teams to locate products and answer shopper requests.
- Followed Jewel-Osco procedures for IDs, coupons, and special order requests.
- Performed administrative tasks such as filing documents, entering data into computer systems.
Education
Mather High School
Chicago, ILSkills
Customer-focused professional skilled in optimizing service experiences and resolving inquiries Managed cash register operations, processed returns, and addressed customer concerns effectively Operated Point of Sale systems and ensured compliance with company policies while collaborating with team members to enhance satisfaction through efficient problem resolution
Customer-focused professional skilled in optimizing service experiences and resolving inquiries Managed cash register operations, processed returns, and addressed customer concerns effectively Operated Point of Sale systems and ensured compliance with company policies while collaborating with team members to enhance satisfaction through efficient problem resolution
References
References available upon request.
Timeline
Customer Service Assistant
Chicago Transit Authority, CTA
03.2020 - Current
Customer service assistant
Jewel-Osco
02.2014 - 07.2019
Mather High School