Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Brittany Rodriguez

Brittany Rodriguez

Levittown,PA

Summary

Proven leader with a track record of enhancing team performance and guest satisfaction at Panera Bread. Skilled in safe food handling and bilingual communication, adept at solving complex customer issues and fostering a positive work environment. Demonstrates exceptional customer service and a strong work ethic, ensuring compliance with health and safety standards.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Server

Cracker Barrel
05.2024 - Current
  • Demonstrate strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Shift Manager

Panera Bread
11.2020 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Created daily reports on restaurant operations, processed payroll, and verified all bank deposits.
  • Responsible for compliances with OSHA, local health, and safety codes as well as company safety and security policies.

Education

Associates - Nursing

Bucks County Community College
Newtown, PA

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Professional Appearance
  • Hospitality service expertise
  • Safe Food Handling
  • Workplace Safety
  • Punctual and Reliable
  • Bilingual in Spanish

Certification

Servsafe & Ramp Certification

Languages

Spanish
Native or Bilingual

Timeline

Server

Cracker Barrel
05.2024 - Current

Shift Manager

Panera Bread
11.2020 - Current

Associates - Nursing

Bucks County Community College

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Brittany Rodriguez