Brittany Rodriguez
Upland,PA
Summary
Dynamic and customer-focused professional with experience in the service industry, including extensive experience as a restaurant server and esthetician. Adept at creating exceptional guest experiences through excellent communication, active listening, and a strong focus on client satisfaction. As a skilled esthetician with a specialization in waxing and facials, I combine a deep understanding of skin care with an unwavering commitment to providing personalized, high-quality service. Proven ability to thrive in fast-paced, high-pressure environments, while maintaining a high level of professionalism and attention to detail. Passionate about delivering both exceptional service and therapeutic beauty treatments that enhance clients’ confidence and well-being.
Overview
7
7
years of professional experience
Work History
Esthetician
The Soap Tree
05.2025 - Current
- Assisted clients in selecting appropriate skincare treatments based on individual needs
- Maintained cleanliness and organization of treatment areas and equipment
- Adapted quickly to new protocols and techniques in a fast-paced environment
Wax Specialist
European Wax Center
11.2023 - 01.2025
- Collaborated with team members to improve service techniques and client experience.
- Developed strong client relationships through effective communication skills and empathetic listening during consultations.
- Contributed to increased salon revenue by cross-selling additional services and retail products during appointments.
Server Trainer
Punch Bowl Social
06.2021 - 01.2023
- Trained new servers on menu knowledge and service protocols to ensure high-quality guest experiences.
- Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
- Assisted in event planning and execution, leading to successful private parties and special events at the restaurant.
Server Shift Leader
Star Crab
05.2018 - 04.2021
- Supervised daily operations, ensuring efficient service and customer satisfaction.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Prepared detailed end-of-shift reports to inform management of shift outcomes including sales figures, staffing concerns, or any outstanding incidents requiring attention.
Education
No Degree - Esthetics
Salon Success Academy
Upland, CA07-2023
High School Diploma -
Summit High School
Fontana, CA05-2016
Skills
- Customer service
- Multitasking and organization
- HydraFacials
- Guest services expertise
- Body hair removal
- Cash handling
- Safe food handling
- POS system operation
- Effective customer upselling
Timeline
Esthetician
The Soap Tree
05.2025 - Current
Wax Specialist
European Wax Center
11.2023 - 01.2025
Server Trainer
Punch Bowl Social
06.2021 - 01.2023
Server Shift Leader
Star Crab
05.2018 - 04.2021
No Degree - Esthetics
Salon Success Academy
High School Diploma -
Summit High School