Brittany Rogers
World Acceptance Corporation
Rentz,GA
16
years of professional experience
Seasoned Financial Services Representative and exceptional sales professional. Decisive team leader with excellent attention to detail and a persuasive communication style. Offering 11 years of experience in sales and collections.
Work History
Financial Services Representative
2 Years 4 Months- Provided excellent customer service, resolving issues quickly and maintaining long-term customer relationships.
- Answered all incoming calls promptly to avoid wait times while maintaining customers in the branch with payments and loans.
- Assisted customers with loan applications, ensuring compliance with regulatory requirements and internal policies.
- Managed customer inquiries, providing tailored financial solutions to enhance customer satisfaction.
- Trained new team members on operational procedures and best practices for customer engagement and service delivery.
- Maintained up-to-date knowledge of World training and tax regulations, trends, and best practices to provide informed advice to customers.
- Proactively works with all past due account to offer solutions for customers by telephoning accounts daily, updating customer information at every contact, and being knowledgeable of all collections policies and procedures.
- Assisting Branch Manager to develop a solid plan to increase tax business and increase yearly goals by actively being involved in networking in the surrounding community.
Medical Assistant
1 Year 6 Months- Assisted in patient intake and medical history documentation for accurate treatment planning.
- Coordinated scheduling of patient appointments to optimize office workflow and enhance patient experience.
- Managed electronic health records, ensuring compliance with HIPAA regulations and accuracy in documentation.
- Conducted preliminary patient assessments, measuring vital signs and collecting relevant health information.
- Educated patients on treatment plans and medication instructions, fostering improved adherence to care protocols.
- Streamlined inventory management processes, reducing waste and ensuring availability of necessary medical supplies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Account Manager
5 Years 5 Months- Trained and mentored several new employees hired to fulfill various roles including Branch Managers and Account specialist by teaching day to day branch operations including cash operations, goal boards/ monthly standards, insurance claims, bankruptcies, and auxiliary products offered per state guidelines
- Assisted District Manager in completing Office Condition Reports and actively assisting with the charge-off products
- Assisted Branch Manager in planning and implementing strategies to meet organizational goals by completing daily branch goal boards and weekly projections to ensure positive growth opportunities and collection standards
- Interim Manager throughout district in the absence of Branch Managers
- Actively working in a growing, fast paced branch that maintains standard in all areas of operations, including compliant branch audits
- Displays soundness in all ares of the loan process by making, securing, and closing loan documents
- Able to identify and correct errors on loan documents before leaving the branch
- Able to identify and describe all OTIS reports including COL, PRM, TST, POT, and LTR
- Accurately calculates Loan Volume, slow file, Bad debt, POTS, and 30 day accounts
- Proactively works with all past due accounts to offer solutions for the customer by telephoning accounts daily, updating information at every contact, and being knowledgeable of all collections policies and procedures
- Offered advice and assistance to customers, paying attention to special needs or wants
- Helping to develop a solid plan to increase tax business and exceed yearly branch goals by actively being involved through networking in the surrounding community
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times, completed applications, and processing payments in a timely manner
- Responded to customer requests for products, services and company information
- Completed all training requirements offered in position including BOLT program and all learning and development courses
Teller II
1 Year 11 Months- Identified sales opportunities and referred customers to branch partners in financial services
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services
- Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft
- Executed customer transactions, including deposits, withdrawals, money orders and checks
- Coordinated daily cash reconciliation in high-volume location
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Checked amount details and fraud markers for transaction papers such as checks and money orders
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit
- Promoted products or services to each customer to consistently achieve sales targets
- Rapidly and efficiently prepared customer and ATM cash and change orders
- Provided high level of customer service through friendly approach, strong professionalism and timely assistance with customer transactions
- Processed exchange and foreign currency
- Advised clients on mortgage, education and personal loans
- Performed customer transactions for money orders, cashiers checks, deposits and withdrawals
- Collected member loan payments
- Maintained teller drawer to perform bank transactions
- Maintained friendly and professional customer interactions
Senior Customer Service Representative
4 Years 7 Months- Serviced customers in and polite and timely manner
- Consistently demonstrated the ability to sell taxes and referrals
- Proactively worked with all past due accounts to offer solutions for the customer by telephoning accounts daily, updating information at every contact, and being knowledgeable of all collections policies and procedures
- Offered advice and assistance to customers, paying attention to special needs or wants
- Helped to develop a solid plan to increase tax business and exceed yearly branch goals by actively being involved through networking in the surrounding community
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times, completed applications, and processing payments in a timely manner,
- Responded to customer requests for products, services and company information
Education
Diploma - Practical Nursing
High School Diploma
Skills
Data entry
Oral and written communication
Strategic planning
Product and service sales
Interpersonal skills
Self-motivated
Timeline
Financial Services Representative
World Acceptance Corporation
05.2024 - CurrentRead More
Medical Assistant
Axis Spine and Pain
10.2022 - 04.2024Read More
Account Manager
World Acceptance Corporation
04.2017 - 09.2022Read More
Teller II
Georgia United Credit Union
04.2015 - 03.2017Read More
Senior Customer Service Representative
World Acceptance Corporation
08.2010 - 03.2015Read More
Heart of Georgia Technical College
Diploma from Practical Nursing
Read More
Dodge County High School
High School Diploma
Read More