Brittany Romo
Las Vegas
Summary
Detail-oriented individual with exceptional communication and costumer service skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Care Navigator
P3 Medical Group
11.2022 - Current
- Reduced hospital readmissions for patients through proactive follow-up and continuous communication.
- Maintained detailed documentation of patient interactions, treatment plans, and progress notes for accurate recordkeeping.
- Developed strong relationships with community partners, enhancing the referral network for patients in need of specialized services.
- Identified potential barriers to care, implementing tailored solutions to improve outcomes.
- Identified gaps in care and assisted in closure of gaps.
Marketing Manager
Nevada Adult Day Care Healthcare Centers
03.2021 - 11.2022
- Managed social media accounts for optimal audience engagement and increased online presence.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Increased customer engagement with creative content strategies, tailoring messages to target demographic preferences.
- Collaborated with cross-functional teams to ensure consistent branding across all company touchpoints and communications channels.
Client Coordinator
Hearfelt Personal Care
08.2020 - 03.2022
- Maintained detailed documentation of all client interactions, allowing for seamless handoffs between team members when necessary.
- Enhanced client satisfaction by promptly addressing concerns and providing personalized solutions.
- Established long-term relationships with clients by consistently delivering exceptional service.
- Consistently met or exceeded set targets for customer retention rates through proactive relationship-building efforts.
Life Guard
Embassy Suites By Hilton
02.2018 - 08.2020
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
Education
High School Diploma -
Durango High School
Las Vegas, NVAssociate of Science - Health And Physical Education
Taft College
Taft, CA05-2018
Skills
- Care coordination
- Resource identification
- Teamwork and collaboration
- Customer service
- Attention to detail
Certification
EKG technican
Timeline
Care Navigator
P3 Medical Group
11.2022 - Current
Marketing Manager
Nevada Adult Day Care Healthcare Centers
03.2021 - 11.2022
Client Coordinator
Hearfelt Personal Care
08.2020 - 03.2022
Life Guard
Embassy Suites By Hilton
02.2018 - 08.2020
EKG technican
High School Diploma -
Durango High School
Associate of Science - Health And Physical Education
Taft College
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