Brittany Royse
Wichita,KS
Summary
Proven Property Management professional with a track record of enhancing occupancy rates and tenant satisfaction at Monarch Investment & Management. Skilled in administrative support and building strong relationships, adept at policy enforcement and occupancy management. Achieved significant improvements in cash flow and customer service, demonstrating exceptional communication skills and a commitment to excellence.
Overview
12
12
years of professional experience
Work History
Assistant Property Manager
Monarch Investment & Management
Wichita, KS
01.2023 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Streamlined rent collection process for improved cash flow and reduced delinquencies.
- Implemented new marketing strategies to attract prospective tenants and maintain high occupancy rates.
Flex Service Representative
Hertz Car Rental
2280 S. Eisenhower Airport Pkwy, Wichita, Ks 67209
01.2022 - 01.2023
- Assisted clients with understanding complex lease agreements, answering questions and clarifying concerns.
- Proactively communicated with clients regarding upcoming reservations or changes in vehicle availability to avoid any inconvenience or dissatisfaction later on.
- Conducted thorough inspections of vehicles before and after rentals, minimizing damage claims and maintaining fleet quality.
- Educated customers on rental policies, procedures, and fees while maintaining excellent customer relations.
- Managed customer queries efficiently via phone calls or emails, resulting in prompt issue resolution and satisfied clientele.
- Enhanced company revenue by upselling additional services and insurance packages to clients.
- Coordinated closely with other departments such as maintenance cleaning teams optimize vehicle turnover times enhance overall client experience.
- Continuously met or exceeded sales targets through effective communication and relationship building with clients.
Cashier Assistant
Casey's General
511 S. West St. Wichita, Ks
03.2021 - 01.2022
- Worked with other associates to support cashiers and management needs.
- Met customer needs through polite, friendly and attentive service.
- Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
- Helped customers complete purchases, locate items, and join reward programs.
- Utilized strong communication skills in both one-on-one interactions with customers and in group settings with coworkers.
- Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
- Removed trash, swept, and mopped floors for professional appearance.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Maximized productivity through multitasking capabilities while remaining attentive to detail during busy periods of operation.
Meat Cutter
Yoder Meats
798 N. West St. Wichita, KS 67203
04.2013 - 01.2020
- Verified proper inventory levels, product quality, and freshness to prevent sale of spoiled products.
- Increased efficiency with expert use of various cutting tools, including knives, saws, and cleavers.
- Maintained and stocked display cases by transporting wrapped products from work area or cooler to display cases.
- Used boning knife, skewers and twine to shape, lace, and tie roasts.
- Cut meats to customer specifications and answered questions about specialty products.
- Cut, trimmed and ground meats such as beef, pork, and poultry to prepare for packaging and sale.
- Maintained cleanliness and safety standards to prevent contamination and comply with regulations.
- Educated customers on different cuts of meat and cooking techniques, enhancing their overall experience.
- Increased customer satisfaction by providing exceptional service during peak hours in a fast-paced environment.
Education
High School Diploma - General
Wichita High School South
Wichita, KS05.2014
Skills
- Administrative Support
- Strong Communication Skills
- Property tours and inspections
- Telephone and email etiquette
- Fair Housing Regulations
- Relationship building and rapport
- Property Management
- Housing regulations
- Policy Enforcement
- Building Maintenance Knowledge
- Occupancy Management
- Cash Management
Timeline
Assistant Property Manager
Monarch Investment & Management
01.2023 - Current
Flex Service Representative
Hertz Car Rental
01.2022 - 01.2023
Cashier Assistant
Casey's General
03.2021 - 01.2022
Meat Cutter
Yoder Meats
04.2013 - 01.2020
High School Diploma - General
Wichita High School South