Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Manager
Sonic
2321 NM-528 Rio Rancho, NM 87124
12.2020 - Current
Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Host
Chili's Restaurant
6909 Menaul Blvd NE, Albuquerque, NM 87110
04.2020 - 12.2020
Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Answered customer questions about hours, seating, and menu information.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
Education
Certificate of Completion Phlebotomy Training - Phlebotomy
Phlebotomy Training Specialists
2625 Pennsylvania St. NE Suite 600 Albuquerque, NM
04.2024
High School Diploma -
Sandia High School
Albuquerque, NM
05.2020
Skills
Money Handling
Customer Relations
Team motivation
Product and service knowledge
Staff Supervision
Recruiting and interviewing
Customer Service
Team Leadership
Multitasking
Good Judgment
Attention to Detail
Certification
Certificate of Completion Phlebotomy Training
Timeline
Assistant Manager
Sonic
12.2020 - Current
Host
Chili's Restaurant
04.2020 - 12.2020
Certificate of Completion Phlebotomy Training - Phlebotomy