Brittany Scallan
Ponchatoula,LA
Summary
Proven Certified Medical Assistant with a track record of enhancing patient care and streamlining procedures at Our Lady Of The Lake Hospital. Skilled in HIPAA Compliance and known for exceptional problem-solving abilities. Reduced wait times significantly by implementing efficient scheduling and examination processes, demonstrating a strong commitment to patient satisfaction and team collaboration. Conscientious Healthcare professional offering over 10 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.
Overview
16
16
years of professional experience
Work History
Certified Medical Assistant
Our Lady Of The Lake Hospital
03.2017 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
Certified Medical Assistant
Louisiana Heart Hospital LLC
08.2013 - 02.2017
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Customer Service Cashier
Target
06.2009 - 11.2011
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Host /Restaurant Server
Chilis Bar and Grill
02.2009 - 10.2011
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
Certified Medical Assistant / Phlebotomy - Healthcare
Compass Career College
Hammond, LA05.2013
Skills
HIPAA Compliance
Medical Terminology
Specimens collection and processing
Patient Scheduling
Electronic Health Records
Vital Sign Monitoring
Inventory and supply management
Medical billing and coding
Reliable team player
CPR
Medical Procedures
Complex Problem-Solving
Timeline
Certified Medical Assistant
Our Lady Of The Lake Hospital
03.2017 - Current
Certified Medical Assistant
Louisiana Heart Hospital LLC
08.2013 - 02.2017
Customer Service Cashier
Target
06.2009 - 11.2011
Host /Restaurant Server
Chilis Bar and Grill
02.2009 - 10.2011
Certified Medical Assistant / Phlebotomy - Healthcare
Compass Career College
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