Brittany Schaefer
Hartland,WI
Summary
Detail-oriented CRM Specialist with strong focus on process improvement and data accuracy. Demonstrated success in optimizing workflows and enhancing interdepartmental communication. Extensive experience in admissions management and event coordination, utilizing Slate to streamline operations and boost student engagement. Committed to driving organizational efficiency through strategic planning and effective teamwork.
Overview
7
7
years of professional experience
Work History
CRM Specialist - Slate
Carroll University
Waukesha, Wisconsin
09.2022 - Current
- Developed training materials for staff on Slate tools and best practices.
- Conducted regular system audits to ensure data accuracy and compliance.
- Coordinated interdepartmental communication to enhance Slate processes and workflows.
- Identified process inefficiencies, implementing improvements within Slate.
- Served as subject matter expert for implementation, configuration, maintenance, and training in a shared instance of undergraduate and graduate admission.
- Supported admission operations throughout complete enrollment process to ensure efficiency.
- Partnered with admission directors to design and execute integrated mailing campaigns.
- Collaborated with departments to establish requirements impacting Slate activities.
Transfer and Adult Admission Counselor
Carroll University
Waukesha, Wisconsin
11.2020 - 09.2022
- Guided prospective students through admissions process and addressed inquiries efficiently.
- Evaluated applications for admission and scholarship eligibility.
- Organized recruitment events to attract diverse applicant pools.
- Utilized admissions software to track application statuses and maintain records accurately.
- Updated admissions section of institution's website with current information and deadlines.
- Facilitated course registration for incoming students and provided academic advising.
- Developed articulation agreements between Carroll University and partner institutions.
- Coordinated Transfer Visit Day events, ensuring smooth operational procedures.
Assistant Director of Traditional Admission
Carroll University
Waukesha, Wisconsin
02.2019 - 11.2020
- Developed and administered training plan and manual for entry-level admission counselors.
- Represented Admission Office on Honors Center Committee to enhance collaboration.
- Coordinated overall planning and operational procedures for Open House events.
- Recruited students by visiting high schools and attending college fairs.
- Utilized university recruiting software (Campus Management CRM and Slate) to track prospects.
- Counseled accepted students and families on financial aid processes and award specifics.
- Planned and executed Scholar Day, including application processing and committee selection.
- Collaborated with Student Affairs on updates, registration, and planning for Preview Days.
Education
Master of Education - Adult Education and Community Engagement
Carroll University
Waukesha, WI05-2018
Bachelor of Science - Psychology
Carroll University
Waukesha, WI05-2013
Skills
- Slate software proficiency
- System auditing
- Process enhancement
- Admissions management
- Event coordination
- Effective communication
- Team collaboration
- Project management
- Strategic planning
- Business process optimization
- Complex problem solving
- Multitasking skills
Timeline
CRM Specialist - Slate
Carroll University
09.2022 - Current
Transfer and Adult Admission Counselor
Carroll University
11.2020 - 09.2022
Assistant Director of Traditional Admission
Carroll University
02.2019 - 11.2020
Master of Education - Adult Education and Community Engagement
Carroll University
Bachelor of Science - Psychology
Carroll University