Brittany Scheafer
Brandon ,MS
Summary
Dynamic leader with proven success at Ollie's Bargain Outlet Holdings Inc., enhancing customer satisfaction and team efficiency. Expert in sales strategy development and staff training, achieving consistent sales targets. Skilled in inventory control and resolving disputes, fostering a productive and engaged workforce.
Overview
2
2
years of professional experience
Work History
Sales Supervisor
Ollie's Bargain Outlet Holdings Inc.
12.2024 - Current
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
Manager
Dollar General
12.2022 - 11.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Education
Bachelor - Graphic Design
Independence University
Salt Lake City, UTSkills
- Customer service
- Sales presentations
- Effective selling techniques
- Sales strategy development
- Sales training
- Sales team assistance
- Store appearance and merchandising
- Goals and performance
- Inventory control
- Staff management
- Staff training
- Training staff
Timeline
Sales Supervisor
Ollie's Bargain Outlet Holdings Inc.
12.2024 - Current
Manager
Dollar General
12.2022 - 11.2024
Bachelor - Graphic Design
Independence University
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