Brittany Schmidt
Savannah,GA
Summary
Proactive Terminal Manager with years of experience. Adept at planning long-term goals and day-to-day streamlining for organization. Successful at personal and worker safety with an exceptional eye for detail and commitment to efficiency.
Overview
14
14
years of professional experience
Work History
Terminal Manager/CSR/Billing Specialist
C And K Transportation
07.2022 - Current
- Directed and monitored tracking, routing and dispatching transportation vehicles.
- Fielded customer complaints and comments and rectified issues.
- Planned freight loads and coordinated with drivers to achieve accurate, timely delivery of products.
- Hired, trained and educated new employees to improve company performance and efficiency.
Terminal Manager
Tiger Trans LLC
05.2013 - 06.2022
- Facilitated delivery of dispatched loads by assigning boards and developing contingency plans.
- Directed and monitored tracking, routing and dispatching transportation vehicles.
- Fielded customer complaints and comments and rectified issues.
- Hired, trained and educated new employees to improve company performance and efficiency.
- Performed human resource-related tasks by interviewing and hiring employees, performing payroll functions and evaluating drivers.
- Planned freight loads and coordinated with drivers to achieve accurate, timely delivery of products.
- Coordinated and monitored maintenance and repair of company vehicles to provide timely servicing.
- Monitored employee performance and productivity.
- Maintained flexibility to work variety of shifts and days of week consistent with demands of retail environment.
- Double-checked work orders and deliveries for quality assurance.
Dispatcher
Big Daddy
01.2013 - 11.2013
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
Dispatcher
Robin Hood
01.2012 - 08.2012
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
Volleyball Coach
Calvary Day School
07.2010 - 07.2012
- Created positive and encouraging environment to motivate athletes to give best efforts.
- Worked individually with players when struggling to enhancer confidence and strengthen court skills.
- Provided guidance and mentorship to volleyball athletes to help reach full potential.
- Prepared athletes for special competitions and tournaments.
- Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
- Developed and implemented useful and progressive training plans to improve skills of athletes of all ages and abilities.
- Stretched, warmed up, and completed conditioning exercises properly to reduce injuries.
- Reviewed and updated game strategies and techniques to optimize training sessions.
Sales Associate
Fort Pulaski
01.2010 - 01.2012
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
Substitute Teacher, K-12
Calvary Day School
01.2010 - 01.2012
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Provided instruction for students in core subject areas.
Waitress
Seasons Of Japan Restuarant
03.2010 - 02.2011
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
Lead Teacher
Kicklighter Resource Center
08.2009 - 06.2010
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Conferred with parents about student progress to boost family involvement and enhance student support.
Education
Bachelor of Arts - Early Education
Columbia College
Columbia, SC05.2009
Skills
- Load Planning
- Staff Supervision
- Delegation
- DOT Regulations
- Dispatch
- Safety
- Logistics Coordination
- Conflict Resolution
- Problem Solving
- Customer Service
- Operations Management
- Computer Literacy
- Decision Making
- Dispatching Workers
- Regulatory Compliance
Timeline
Terminal Manager/CSR/Billing Specialist
C And K Transportation
07.2022 - Current
Terminal Manager
Tiger Trans LLC
05.2013 - 06.2022
Dispatcher
Big Daddy
01.2013 - 11.2013
Dispatcher
Robin Hood
01.2012 - 08.2012
Volleyball Coach
Calvary Day School
07.2010 - 07.2012
Waitress
Seasons Of Japan Restuarant
03.2010 - 02.2011
Sales Associate
Fort Pulaski
01.2010 - 01.2012
Substitute Teacher, K-12
Calvary Day School
01.2010 - 01.2012
Lead Teacher
Kicklighter Resource Center
08.2009 - 06.2010
Bachelor of Arts - Early Education
Columbia College
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