Brittany Sheppard
Lafayette,LA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Office Manager
Physical Therapy Advantage
2023.01 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Created, maintained and updated filing systems for paper and electronic documents.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
UV Production
Golfballs.com
2021.09 - 2023.01
- Expedited project completion by managing multiple tasks simultaneously in a fast-paced environment.
- Streamlined production processes by identifying areas for improvement and implementing new procedures accordingly.
- Safeguarded sensitive information by adhering to strict confidentiality protocols when handling client documents.
- Collaborated effectively with team members to ensure seamless coordination on complex projects requiring multiple steps or inputs from various sources.
- Delivered exceptional customer service by understanding client needs, addressing concerns promptly, and providing solutions that exceeded expectations.
- Contributed to a positive work environment by maintaining professional communication skills within the team and with clients.
- Increased efficiency with the organization of materials and proper maintenance of reproduction equipment.
- Optimized workflow through regular communication with colleagues to prioritize tasks based on urgency and importance.
- Supported overall office operations by assisting with additional tasks or special projects as needed, demonstrating flexibility and adaptability within the role.
- Supported team members and clients by providing timely and accurate information on the status of reproduction requests.
Assistant Coach
Lafayette Parish School Board
2019.01 - 2020.06
- Developed strong relationship with players to assist in reaching goals, build trust and rapport.
- Assisted head coach in evaluating player performance, identifying areas for improvement, and providing constructive feedback to ensure continuous growth.
- Mentored athletes on sportsmanship, leadership skills, and maintaining a strong work ethic both on and off the field.
- Advised head coach on discipline, performance, and other decision-making areas.
- Managed drills and fitness circuits to bolster athletes' coordination and performance levels.
- Assisted in creating and executing practice plans for athletes to help reach highest potential.
- Observed athletes during practice and game situations to assess performance and provide tips for improvement.
- Collaborated with head coach to develop and maintain team schedule and practices to enhance preparedness.
- Promoted positive behavior among student-athletes as a role model consistently demonstrating good sportsmanship principles.
- Enhanced team performance by developing and implementing effective training programs tailored to individual athlete needs.
- Ensured safety of all athletes during practice sessions by enforcing proper techniques and closely monitoring adherence to safety protocols.
- Developed and implemented training drills to improve team cohesiveness and performance.
- Promoted good sportsmanship with competing teams on- and off-field.
- Contributed to a winning season through strategic planning, game-day coaching, and fostering an environment of teamwork and dedication.
- Offered constructive feedback to clients to help reach goals.
- Provided guidance to clients in overcoming challenges and identifying opportunities.
Education
Bachelor Of Science - Kinesiology
University of Louisiana At Lafayette
Lafayette, LA05.2023
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Data Entry
- Customer Relations
- Billing
- Clear oral/written communication
- Scheduling and calendar management
- Payroll Processing
- Document Management
- Clerical Support
- Account Reconciliation
- Credit and collections
- Relationship Building
- Mail handling
- Scheduling
- Operations Management
- Conflict Management
Timeline
Office Manager
Physical Therapy Advantage
2023.01 - Current
UV Production
Golfballs.com
2021.09 - 2023.01
Assistant Coach
Lafayette Parish School Board
2019.01 - 2020.06
Bachelor Of Science - Kinesiology
University of Louisiana At Lafayette
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