Brittany Sheppard
Lafayette,LA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Office Manager
Physical Therapy Advantage
01.2023 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Created, maintained and updated filing systems for paper and electronic documents.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
UV Production
Golfballs.com
09.2021 - 01.2023
- Expedited project completion by managing multiple tasks simultaneously in a fast-paced environment.
- Streamlined production processes by identifying areas for improvement and implementing new procedures accordingly.
- Safeguarded sensitive information by adhering to strict confidentiality protocols when handling client documents.
- Collaborated effectively with team members to ensure seamless coordination on complex projects requiring multiple steps or inputs from various sources.
- Delivered exceptional customer service by understanding client needs, addressing concerns promptly, and providing solutions that exceeded expectations.
- Contributed to a positive work environment by maintaining professional communication skills within the team and with clients.
- Increased efficiency with the organization of materials and proper maintenance of reproduction equipment.
- Optimized workflow through regular communication with colleagues to prioritize tasks based on urgency and importance.
- Supported overall office operations by assisting with additional tasks or special projects as needed, demonstrating flexibility and adaptability within the role.
- Supported team members and clients by providing timely and accurate information on the status of reproduction requests.
Assistant Coach
Lafayette Parish School Board
01.2019 - 06.2020
- Developed strong relationship with players to assist in reaching goals, build trust and rapport.
- Assisted head coach in evaluating player performance, identifying areas for improvement, and providing constructive feedback to ensure continuous growth.
- Mentored athletes on sportsmanship, leadership skills, and maintaining a strong work ethic both on and off the field.
- Advised head coach on discipline, performance, and other decision-making areas.
- Managed drills and fitness circuits to bolster athletes' coordination and performance levels.
- Assisted in creating and executing practice plans for athletes to help reach highest potential.
- Observed athletes during practice and game situations to assess performance and provide tips for improvement.
- Collaborated with head coach to develop and maintain team schedule and practices to enhance preparedness.
- Promoted positive behavior among student-athletes as a role model consistently demonstrating good sportsmanship principles.
- Enhanced team performance by developing and implementing effective training programs tailored to individual athlete needs.
- Ensured safety of all athletes during practice sessions by enforcing proper techniques and closely monitoring adherence to safety protocols.
- Developed and implemented training drills to improve team cohesiveness and performance.
- Promoted good sportsmanship with competing teams on- and off-field.
- Contributed to a winning season through strategic planning, game-day coaching, and fostering an environment of teamwork and dedication.
- Offered constructive feedback to clients to help reach goals.
- Provided guidance to clients in overcoming challenges and identifying opportunities.
Education
Bachelor Of Science - Kinesiology
University of Louisiana At Lafayette
Lafayette, LA05.2023
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Data Entry
- Customer Relations
- Billing
- Clear oral/written communication
- Scheduling and calendar management
- Payroll Processing
- Document Management
- Clerical Support
- Account Reconciliation
- Credit and collections
- Relationship Building
- Mail handling
- Scheduling
- Operations Management
- Conflict Management
Timeline
Office Manager
Physical Therapy Advantage
01.2023 - Current
UV Production
Golfballs.com
09.2021 - 01.2023
Assistant Coach
Lafayette Parish School Board
01.2019 - 06.2020
Bachelor Of Science - Kinesiology
University of Louisiana At Lafayette
Similar Profiles
Anwar MuhammadAnwar Muhammad
Student Volunteer at Advantage Physical Therapy And Sports PerformanceStudent Volunteer at Advantage Physical Therapy And Sports Performance
Victoria MessmerVictoria Messmer
OT Student at Advantage Physical Therapy And Sports PerformancOT Student at Advantage Physical Therapy And Sports Performanc
Roberto LopezRoberto Lopez
Office Manager at Bayonne Physical Therapy Dba Golden Gate PhysicalOffice Manager at Bayonne Physical Therapy Dba Golden Gate Physical