Brittany Simpson
Indianapolis,IN
Summary
Dedicated Patient Access Representative with expertise in insurance verification and appointment scheduling. Proven ability to enhance patient experiences through strong communication and problem-solving skills, ensuring confidentiality and compliance with HIPAA regulations.
Overview
6
6
years of professional experience
Work History
Patient Access Representative
Riverview Health
Noblesville, Indiana
01.2025 - Current
- Maintained confidentiality of patient records and adhered to HIPAA regulations.
- Verified insurance coverage to ensure patient access to necessary services.
- Assisted in scheduling outpatient appointments to optimize patient flow.
- Established new patient accounts in EMR system to streamline patient onboarding.
Pre Registration/Insurance Verification Specialist
Community Health Network
Indianapolis, Indiana
05.2024 - Current
- Confirmed patient demographic information and communicated financial responsibilities to ensure accurate billing.
- Developed a working knowledge of insurance plans, including Medicare and Medicaid regulations and requirements.
- Identified coverage of benefits by accessing third-party insurance databases to facilitate patient insurance verification.
- Communicated with insurance carrier, patient and third party or employer to verify patient insurance benefits.
- Updated and input patient and insurance data into company computer system to maintain accurate records.
Medical Receptionist
Otolaryngology Associates
Greenwood, IN
10.2023 - 05.2024
- Coordinated front desk operations, enhancing office efficiency and supporting administrative staff.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Processed referrals for specialist care when requested by physicians or patients.
- Welcomed patients and maintained a friendly office environment, fostering positive patient experiences.
Unit Secretary
IU Health
Indianapolis, Indiana
09.2020 - 10.2023
- Provided comprehensive administrative support during patient admissions and discharges to ensure smooth transitions.
- Coordinated effective communication between medical staff and patients to enhance patient experience.
- Maintained confidentiality of all patient information according to HIPAA guidelines.
- Entered patient information into hospital databases accurately to maintain up-to-date records.
Education
High School Diploma -
Warren Central High School
Indianapolis, IN05-2008
Associate of Applied Science - Business Administration And Management
Ivy Tech Community College of Indiana
Indianapolis, IN05-2026
Skills
- Insurance verification
- Medical documentation
- Appointment scheduling
- Customer service
- Data entry accuracy
- Deadline management
- Remote call center experience
- Analytical and critical thinking
- Problem-solving
Timeline
Patient Access Representative
Riverview Health
01.2025 - Current
Pre Registration/Insurance Verification Specialist
Community Health Network
05.2024 - Current
Medical Receptionist
Otolaryngology Associates
10.2023 - 05.2024
Unit Secretary
IU Health
09.2020 - 10.2023
High School Diploma -
Warren Central High School
Associate of Applied Science - Business Administration And Management
Ivy Tech Community College of Indiana