Brittany Slaton
Arlington,TX
Summary
Healthcare professional with 7+ years of experience supporting patients, families, and interdisciplinary teams. Strong background in communication, customer service, documentation, and technology systems. Highly skilled in multitasking, problem-solving, and providing high-quality support in fast-paced healthcare environments. Quick learner with excellent phone etiquette and a strong commitment to improving patient experience.
Overview
7
7
years of professional experience
Work History
Memory Care Director
Presbyterian Village North
Dallas, TX
07.2024 - Current
- Communicate daily with residents, families, and care teams to support needs and resolve concerns promptly.
- Provide clear documentation, track resident needs, and maintain accurate records.
- Collaborate across multiple departments to coordinate care and ensure timely follow-through.
- Train staff on new procedures, systems, and communication processes.
- Adapt quickly to new technologies and internal software used for care planning and scheduling.
Memory Care Director
Cedar Crest
Lewisville, TX
06.2020 - 07.2024
- Managed high volumes of communication with families, healthcare providers, and internal departments.
- Oversaw scheduling, documentation, and software systems for activity planning and resident care.
- Provided customer-service-driven support to residents and families by phone and in person.
- Demonstrated strong organizational skills, accuracy, and multitasking in a fast-paced environment.
- Trained staff on new programs, technology changes, and compliance processes.
CVS CareMark/Aetna
Las Vegas, NV
07.2018 - 06.2020
- Responsible for developing and maintaining the formulary, contracting with pharmacies, negotiating discounts and rebates with drug manufacturers, and processing and paying prescription drug claims.
- Answer incoming calls in regards to pharmacy benefits.
- Made outbound calls to pharmacies to process prescriptions.
- Processed prescriptions and took payments.
Education
Associate Degree - Healthcare Management
The College of Health Care Professions
NCCAP Activities Professionals Certification -
Skills
- Customer Service & Phone Support
- Microsoft Office (Word, Excel, Outlook, Teams)
- Communication & Collaboration Tools
- Healthcare Coordination
- High Attention to Detail
- Software/System Navigation
- Remote Work Productivity
- Multitasking in Fast-Paced Environments
- Problem Solving & Critical Thinking
- Adaptability & Flexibility
Timeline
Memory Care Director
Presbyterian Village North
07.2024 - Current
Memory Care Director
Cedar Crest
06.2020 - 07.2024
CVS CareMark/Aetna
07.2018 - 06.2020
Associate Degree - Healthcare Management
The College of Health Care Professions